Universal Banker II

Job Title: Universal Banker II 

Reports To: Varies

Direct Reports: N/A

Salary Grade: 6

                                                                 Universal Banker II 

United Community is seeking a highly skilled Universal Banker II at our Sylva, NC location. As a Universal Banker, you will have the opportunity to deliver excellent experiences for customers and prospects. In addition to assisting with everyday transactions, you will support customers with their financial wellness by having needs-based conversations, identifying appropriate solutions. 

What You’ll Do:

• Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions and appointment setting
• Assist customers financially by delivering loan products, while ensuring packages are correct and complete to minimize exceptions 
• Identify opportunities and make referrals cross-sell banking products and services, to other areas of the bank 
• Educate customers on options for managing transactions using technology and all other tools and resources available
• Apply product and service knowledge to effectively solve customer problems
•  Process deposits, withdrawals, and other routine transactions with accuracy and confidentiality
• Ensure adherence to banking regulations and internal policies

Requirements for Success:

• 1+ years of previous banking or cash handling experience 
• Demonstrated analytical, accuracy, and problem-solving skills
• Strong verbal and written interpersonal communication skills
• Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.  

Preferred Knowledge and Skills:

• NMLS License required
• Current Notary Public Certification preferred 

Conditions of Employment:

• Must be able to pass a criminal background & credit check
• This is a full-time, non-remote position

Supervisory Responsibility 

This position has no direct reports

Additional Pay

Incentive pay

Work Environment

1640 E. Main Street

Sylva, NC 28779

Other

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

At this time, United Community Bank will not sponsor a new applicant for employment authorization for this position.