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After Sales Service Technician

extra holidays - extra parental leave - fully flexible - 4 day week
Remote: 
Hybrid
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 
Taichung (TW)

Offer summary

Qualifications:

Degree in Engineering or Related Field, Understanding of Electrical Knowledge, Experience with PLC Programming Preferred, Ability to Interpret Mechanical/Electrical Drawings, Willingness to Travel Internationally.

Key responsabilities:

  • Provide technical service and customer training.
  • Perform root cause analysis and troubleshoot issues.
  • Travel to customer sites for service activities.
  • Adhere to installation guidelines and best practices.
  • Respond to customer feedback and requests.
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Air Liquide Large https://www.airliquide.com/
10001 Employees
HQ: Paris
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Job description

ALES ASIA was founded in Taiwan in 2006. Our factory is located in the Taichung Science Park in Taiwan and it has class 1000 and 100 cleanroom (192 m2) and ISO 9001 certificates. 


We provide a proven, reliable and cost effective solution to worldwide special gas delivery equipment needs, including gas cabinets, valve manifold boxes. Beside, we also have capabilities of customizing manifold and controller PLC & HMI design, and calculation service to ensure customer need is met. ALES ASIA's customers are located all over the world, and our product are widely used in various industry such as semiconductor foundries, LCD, LED, Solar, lab, institute and other applications. We strives for continuous improvement in terms of product quality, production capacity and services. We will alway be flexible, innovative, agility and adaptive to meet and exceed customer needs.

Provide timely and accurate technical service on company products and ensure customer satisfaction. May need to work overseas for at least 1~3 months a year.

How will you CONTRIBUTE and GROW?

  • To perform root cause analysis by analyzes, diagnoses, and troubleshoots equipment problems via telephone/email or at customer site.

  • To answer customers’ questions in the receipt, installation, and testing of company equipment.

  • Travel to site to perform service activities, resolve any problems at customer sites as required.

  • To provide customer’s training at site for company equipment operation when required.

  • To adhere to installation guidelines and industry best practices in order to deliver quality field operations.

  • To provide timely response to provide feedback to customer’s complaints and requests . To resolve site issues which achieve customer’s expectation.

  • Closely work with the suppliers to solve any kinds of problems such as valves, instruments, electrical parts, etc .

Are you a MATCH?

教育背景/科系 Education

  • Degree in Engineering工程學位/電子相關科系

工作經驗及特質 Working Experience & Personality

  • Well understanding of Electrical knowledge. Experiences of controller electrical wiring engineering, PLC program edit would be a plus.

對於電氣知識有一定程度的了解,具有設備控制器電路施工, PLC軟體編輯經驗者為佳

  • Ability to face many kinds of technical challenges. Can provide hands on service.

能夠面對各種技術挑戰。並且能夠親自動手施作。

  • Must be able to meet customer's site access requirements such as: background checks, safety training, and clean room access (gowning and breathing apparatus)

能夠符合客戶所在場所的訪問要求:背景檢查,安全培訓,和進入潔淨室的規定(著裝和呼吸器)

  • Ability to understand all design drawings such as mechanical and electrical drawings.

須具備設計圖紙如機械和電氣圖紙的理解能力

  • Experiences of Fab construction/facility engineering would be a plus.

有科技廠房現場經驗者為佳

About Air Liquide
 

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

Our Differences make our Performance


At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Healthtech: Health + Technology
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Solving
  • Adaptability
  • Teamwork
  • Customer Service
  • Verbal Communication Skills

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