Remote Administrator on Call

Summary:

The Remote Administrator-on-Call (Remote AOC) supports recovery services staff by overseeing activities related to donor assessment and recovery. Activities requiring direct oversight include, but are not limited to, identification, evaluation, approach, clinical management, allocation, recovery, and overall coordination of donor-related actions. Works with a team of AOCs providing consistent oversight utilizing evidence-based critical thinking, organizational policy & procedures, and regulatory standards/requirements. This position focuses on quality and process improvement throughout the donation process and safeguarding all pertinent documentation and information. Ensures all relevant information is provided within different electronic platforms in a timely and accurate manner to all internal and external stakeholders with the goal of providing successful outcomes of every assigned case. In addition, the R-AOC collaborates directly with the scheduled Medical Director on Call (MDOC) and all required consultations/resources available (i.e., infectious disease, medical examiner/coroner liaison, transplant center professionals, AOC/EOC Communication Guidelines) to ensure the safe assessment, allocation, and transportation of suitable organs.

Responsibilities:

1. Works closely with the Referral Coordinator (RC) in the utilization of available staff and resources with the goal of providing the highest level of support and customer service to referring hospitals and organizations.
2. Maintains awareness of all active donors and referrals expected to provide the legal-next-of-kin with disclosure of donation status or approach for organ and tissue donation, ensuring use of appropriate resources.
3. Provides real-time direction and guidance to staff for identification, evaluation, authorization, clinical management, organ allocation, and surgical recovery directed towards maximizing every organ donation opportunity.
4. Proactively engages with staff to provide thorough, in-depth guidance utilizing highly developed clinical expertise and advanced knowledge of the organ donation process. Advises staff when working through operational challenges by providing mentoring, talking points, and coaching.
5. Participates in performance improvement initiatives, identifying trends and supporting formal staff education needs including involvement in regular case activity reviews.
6. Engages in review, education, and required organizational meetings to promote best practice sharing and interdepartmental collaboration.
7. Provides regulatory oversight and verification of critical aspects of the donation process such as brain death documentation, hemodilution, additional risk status, infectious disease testing results, allocation variances, and transplant center/surgeon issues.
8. Performs other duties as assigned.

Requirements:

1. Bachelor’s degree or equivalent combination of education, management and/or AOC.
2. Minimum of three years’ experience as procurement organization clinical coordinator or two years in management and/or AOC.
3. Advanced knowledge of human anatomy and medical terminology, organ perfusion, strong decision-making capabilities, and strong attention to detail.
4. Remain current on all LifeLink and OPTN policies, CMS regulations, and relevant state and federal laws.
5. Excellent verbal and written communication and customer service skills.
6. Ability to work within a high-paced and elevated stress environment due to the nature of work involving death and dying causing emotional and physical stressors.
7. Ability to prioritize remote work (computer and smart phone) to accomplish the goals for all active donors and referrals with the goal of meeting the needs of all stakeholders.

Working Conditions:

Remote position that is supported within a strong team environment with periods of high stress and extended hours. On-call rotation responsibility with M-F business hours; and computer and cell phone accessibility. Must Maintain Confidentiality.

OSHA Risk Classification:  Low

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.