Offer summary
Qualifications:
Associate's degree or certification required, Minimum 2 years in technical support role, Experience with electronic documentation systems, Experience in a HIPAA environment preferred, Clear verbal and written communication skills.
Key responsabilities:
- Respond to and resolve customer inbound calls
- Provide troubleshooting assistance for OmniPod System
- Document all customer interactions in CRM
- Act as an advocate for customer needs
- Ensure compliance with company policies