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Seasonal Customer Care Assistant - Sweaty Betty - 6 Month Temp Position

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

United Kingdom

Offer summary

Qualifications:

1+ year experience in customer care, Proficiency with multiple systems, Fluent in English - verbal and written.

Key responsabilities:

Provide exceptional customer care via various channels
Be a product expert, enhancing the shopping experience
Exceed customers' expectations during interactions
Work flexible hours including evenings and weekends

Wolverine Worldwide Retail (Super / Hypermarket) Large https://www.wolverineworldwide.com/

1001 - 5000 Employees

See more Wolverine Worldwide offers

Job description

Current employees, please apply in Workday.

At Sweaty Betty, we’re more than just a global activewear and lifestyle brand for women.

We’re also a community that believes fitness is a flip-the-switch trigger for becoming the woman you want to be. Leggings and sports bras won’t change the world on their own. But with a grab-my-hand, let’s-go-for-it-now spirit, the women who wear them can.

If you want to join us on the next chapter of our adventure, you’re in the right place. This is an exciting opportunity to join us as a Seasonal Customer Care Assistant as we continue our mission to empower women through fitness and beyond.

What You’ll Be Doing

Providing the highest levels of customer care exceeding our customers’ expectations
Delivering exceptional service via phone, live chat, emails and social channels
Proficiency interacting with multiple systems
Being a product expert, providing a personalised shopping experience

Please note: this role requires flexibility to work days, evenings, and weekends.

The Must Haves

1+ year experience in a fast-paced customer care environment.
Working to stretched targets.
Strong communication skills.
Positive and welcoming attitude with a collaborative spirit.
Excellent follow up and follow through.
Detailed orientated and highly organized.
High degree of self-initiative and adaptability.
Embraces and thrives in a dynamic and fast paced environment.
Fluent in English – Verbal and written

Our DEI Commitment

We are working to create a culture and team that represents our mission of empowerment. We want to celebrate our diversity, embody inclusion and create an equitable business. This means doing more and working harder to make the long-lasting changes necessary. We care about our people, our community and world.

We want to stand up for what we believe in and give our people a platform to use their voice. To actively listen and learn from what they have to say. This involves focusing on learning, development, and progression across the business. Being clear on the responsibilities we hold each other and to our community. It also means being committed to equal employment opportunities. Ensuring we consider ALL applicants for jobs and working harder to make our job advertising more inclusive.

Our DEI mission is "to embed diversity, equity and inclusion at the heart of our business. To create a culture of belonging that empowers everyone to be their best authentic self. We commit to celebrating different perspectives and to continuously learning, developing and challenging ourselves and our partners."

We know we're on a journey. And far from perfect. But we want to be a part of the solution to the problem. It might not be comfortable or straightforward. But if we weren't up for doing the hard work and breaking the mould, we wouldn't be Sweaty Betty. We are committed to working across our business and with our DEI committee & DEI Collective to be champions, allies and inclusive, always. Because when we say all, we mean it.