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Technical Consultant

extra parental leave - fully flexible

Remote:

Hybrid

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Sydney (AU)

Offer summary

Qualifications:

3-5 years experience in similar role, Strong knowledge of APIs - RESTful, Background in computing or information systems, Coding experience is preferred, Understanding of cloud business apps is a plus.

Key responsabilities:

Enable clients to use the Workato platform effectively.
Work across teams to improve product's vision and success.
Gather requirements and lead solution design processes.
Develop capabilities based on customer needs.
Deliver exceptional customer service experiences.

Workato Computer Software / SaaS Scaleup https://www.workato.com/

501 - 1000 Employees

HQ: Mountain View

See more Workato offers

Job description

About Workato

Workato is the only integration and automation platform that is as simple as it is powerful — and because it’s built to power the largest enterprises, it is quite powerful.

Simultaneously, it’s a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.

We’re proud to be named a leader by both Forrester and Gartner and trusted by 7,000+ of the world's top brands such as Box, Grab, Slack, and more. But what is most exciting is that this is only the beginning.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

Business Insider named us an “enterprise startup to bet your career on”
Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
Quartz ranked us the #1 best company for remote workers

Responsibilities

We are looking for an exceptional Technical Consultant to join our growing team. In this role, you will be responsible for enabling our clients to became proficient on the Workato Platform, empowering their employees and building solutions for their businesses.

You will also be responsible to:

Work across multiple customer-facing teams (Sales, Business Development, Product, Engineering, Customer Success) to improve the product's vision and to make global businesses and organizations successful.
Technical solutions expert with an aptitude for technical advising, troubleshooting, and analysis. With strong communication skills, you will be proficient in communicating technically complex ideas to a non-technical audience. You help Workato employees and customers approach and resolve technical problems and design scalable services.
Gather requirements via client meetings and lead the solution design process jointly with customers, Business Development and Engineering.
Develop capabilities and features based on customer requirements as well as to extend Workato connector capabilities via HTTP and SDK.
Work closely with Product and Engineering to review customer requirements and feedback, and identify opportunities for Workato platform enhancements.
Accelerate development for roadmap features to address specific customer requirements.
Improve internal processes, and promote knowledge sharing in the team, by contributing to Workato’s knowledge base.
Prioritize and deliver outstanding customer service experience to Workato customers.

Requirements

Qualifications / Experience / Technical Skills

Background in information systems, computing, engineering or equivalent industry experience preferred
Have 3 -5 years of experience in similar role
Technical background or a good understanding of technology and industry trends, especially in the app integration space
Strong working knowledge with APIs - RESTful
Sound knowledge of Data Structure - JSON
Previous coding experience / development background
Sound knowledge of any RDBMS
Knowledge of SOAP/XML is a plus
Experience working with cloud business apps like Workday / SAP / NetSuite / Salesforce / ServiceNow / Marketo is a plus
Project Management / Delivery Management skills are a plus

Soft Skills / Personal Characteristics

Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact
Customer-oriented mindset, easily adaptable to different company sizes and line of business
Excellent enablement skills, experienced in establishing trust and building partnerships with customers or partners
Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set
Ability to effectively prioritize tasks and manage time, even under high-pressure situations
Strong written and oral communication skill with the ability to convey complex technical concepts effectively to a non-technical audience
Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly
Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge