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(Fluent English) Technical Support Consultant (Serbia)

fully flexible
Remote: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 

Offer summary

Qualifications:

Excellent English skills (C1 level), Knowledge of HTTPS protocol and log analysis, Familiarity with web scraping and data extraction, Proficiency in scripting and automation, Manual testing skills.

Key responsabilities:

  • Provide customer support via calls, chats, and emails
  • Build long-lasting relationships with customers
  • Meet team KPIs and stay updated with technology
  • Safely handle sensitive customer information
  • Communicate with developers and IT departments
SupportYourApp logo
SupportYourApp Large https://linktr.ee/
1001 - 5000 Employees
See more SupportYourApp offers

Job description

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our Technical Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

  • Provide exceptional customer support via calls, chats, and emails
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers’ sensitive information
  • Apply the latest and greatest customer happiness practices
  • Maintain working knowledge of our client’s products and services
  • Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

  • Excellent English skills (at least C1 for both spoken and written)
  • HTTPS protocol knowledge and log analysis
  • Familiarity with Web scraping and data extraction
  • Proficiency with scripting and automation
  • Manual testing skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

  • Experience with Zendesk or similar CRM systems
  • Experience with engineers

Benefits and Perks:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Solving
  • Verbal Communication Skills

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