Opportunities:
- Base range: 45,000 - 55,000 Php per Month (based on experience)
- Full-time remote
- Day shift, Sydney, Australian Time zone
- 28 days of Paid leave in a year
- 13th Month
- HMO
- Career growth
Essential Requirements:
- Comfortable working on Zoom the whole shift
- Min. 3+ years of experience in Australian HOME LOAN processing and documentation
- Proven expertise in banking documentation compliance.
- Must be knowledgeable with Apply Online (AOL)
- Processing and valuations: Experience handling real estate transactions, processing, and ordering property valuations.
- Bank communication: Proven ability to effectively communicate and follow up with lenders to ensure smooth loan approvals.
- Missing information management: Skilled in promptly identifying and resolving missing information requests.
- MIR resolution: Strong ability to address and resolve missing information requests (MIRs).
- Servicing and service calculators: Familiarity with servicing options and service calculators related to real estate transactions.
- Pricing and valuation tools: Knowledge of pricing and valuation tools used in the real estate industry.
- Credit checks and reports: Experience conducting credit checks or working with Equifax reports.
Note: Please ensure you meet the essential requirements before applying.
About the role
Reporting to the Offshore Mortgage Planning Team Lead, Loan Processors will support the onshore mortgage planners to conduct loan strategy calculations and communicate directly with Australian customers and banks. You will be assigned to look after specific customers’ loans from the beginning till the end and process all paperwork and documentation as required.
The monthly workload is to manage about 60 files. KPIs will be measured by a mixture of holistic indicators e.g., work time spent on each loan stage, customer reviews, leadership feedback, peer reviews, and contribution to the learning & development of other staff.
Duties & Responsibilities:
- Break down sophisticated numbers accurately from complex bank jargon into easy-to-understand layman language that customers can understand.
- Manage relationships of loan contracts with the bank for customers.
- Handle the flow of the loan application and update customers right through the entire process to keep them at ease.
- Update all CRM databases as required
Requirements:
- In-depth knowledge of common banking jargon and the home loan process
- Knowledge of BC and lender policy is important.
- With technical know-how on documentation requirements in housing loans
- Accurate and efficient in data entries
- Coordination skills in dealing with Bank lenders on housing loan processing
- A plus if with experience in working with Infinity, and HubSpot.
- Proven experience in customer service.
Ideal candidates should have the following qualities:
- Member Obsession: Devoted to our clients/members
- Extreme Ownership: Taking responsibility for everything
- Integrity: Having strong moral principles
- Relentless Commitment: Someone who is determined
- Frugality: Someone who is resourceful
- Dive Deep: Detail-oriented
- Growth & Evolution: Someone who is constantly seeking for improvement
- Empathetic: Someone who can understand someone else feelings
Technical requirements:
- Windows 11 operating system or MacOS 13+
- 256GB Storage space - minimum
- 8GB RAM - minimum
- Dual Core CPU - minimum
- Camera: HD Webcam (720p)
- Headset: Noise canceling (preferably)
- Internet Speed: 50 Mbps - minimum
About The Company
Freedom Property Investors is the largest and fastest-growing property investment company in Australia, with its main offices in the Sydney and Melbourne CBDs.
We are currently the 3rd fastest-growing business in Australia across all industries according to the Australian Financial Review.
We are privileged to have 25+ years of combined experience between our two founders, who served over 10,000 valued members and over 300 full-time staff spread across Australia and growing. We pride ourselves on being the industry leaders.
It is our mission to serve our valued members, earning over 1,800 positive Google reviews and a 4.8 Star rating, this is unheard of in our industry. We are in need of people who share the same values as we do. This opportunity is open to all driven individuals who are committed to helping people and earning life-changing income.
Join Australia’s largest and number 1 property investment team and contribute to our mission to help Australians achieve their goals of financial freedom every day.
Apply now!!!
#LI-DNI
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