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Remote Customer Service Representative (Healthcare) - Bilingual & Non-Bilingual Positions

Remote: 
Full Remote
Contract: 
Experience: 
Junior (1-2 years)
Work from: 
Utah (USA), United States

Offer summary

Qualifications:

18 years or older, High School Diploma or equivalent, Minimum of 1 year call center experience, Strong oral and written communication skills, Reliable attendance for initial 90 days.

Key responsabilities:

  • Manage all incoming calls promptly
  • Provide effective solutions through research
  • Document calls accurately
  • Communicate professionally and empathetically
  • Strive for team quality and satisfaction goals
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DCX PH Inc. Scaleup https://www.delegatecx.com/careers
201 - 500 Employees
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Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Remote Customer Service Representative (Healthcare) - Bilingual & Non-Bilingual Positions

Job Description:

Join Sagility: Elevate Your Career in Healthcare Customer Service!

Sagility is a global leader in business process management, dedicated to optimizing the member and patient experience. With a blend of technology-powered services and decades of healthcare expertise, we drive positive outcomes for our clients.

 

Join Us and S.O.A.R

  • S - Spark Curiosity
  • O - One Team, One Direction
  • A - Action for Results
  • R - Right by Right Purpose

We are committed to shaping careers and have immediate openings for Remote Customer Service Representatives in our Call Center. As a crucial part of Sagility, you will provide the essential human touch that sets our service apart.

Benefits:

  • Competitive pay: $14.00/hr for non-bilingual, $15.00/hr for bilingual
  • Performance incentives
  • Paid training in a state-of-the-art video training environment
  • Comprehensive health plan available after 90 days
  • Employee wellness and engagement programs
  • Significant career growth opportunities: 90% of our leaders began as Customer Service Representatives

Responsibilities:

  • Promptly and effectively manage all incoming calls
  • Conduct research to provide effective solutions for customer issues
  • Document all calls accurately
  • Communicate professionally, empathetically, and diplomatically with clear voice quality and articulation
  • Strive to achieve daily team quality and customer satisfaction goals

What We Are Looking For:

  • Unwavering commitment to perfect effort
  • Punctuality and dedication
  • Ability to thrive in a fast-paced environment
  • Proficiency in navigating various computer applications
  • Drive to exceed caller expectations
  • Desire to build and enhance current skills
  • Positive attitude and teamwork orientation
  • Previous healthcare experience is a plus
  • Previous call center experience is required

Requirements:

  • 18 years of age or older
  • High School Diploma or equivalent
  • Minimum of 1 year in a single job, preferably in a call center customer service environment
  • Reliable attendance with no missed time in the first 90 days
  • Ability to type 25 wpm
  • Strong oral and written communication skills
  • Comfort with desktop computer systems
  • Hardwired internet connection with speeds greater than 5MB upload and 10MB download
  • Secure, private work area at home
  • Flexible schedule availability (Monday-Saturday)

Sagility is an Equal Opportunity Employer/Vet/Disability.

Location:

Work@Home UtahUnited States of America

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Teamwork
  • Customer Service
  • Punctuality
  • Computer Literacy
  • Verbal Communication Skills
  • Problem Solving
  • Typing

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