Representative, Homeowner Care (Vancouver)

You enjoy working in a fast-paced environment and have excellent time management and organizational skills. You have an eye for detail and are a stickler for quality. You have a knack for hands-on construction and customer service and have many years of experience ensuring the delivery of top-quality units on several residential projects or larger wood frame townhouse/condominium building projects.

You

• Appreciate the importance of strong relationships and know how to build them
• Are a calm, detailed, problem solver
• Enjoy working in a fast-paced environment
• Have excellent time management and organizational skills

You will

Provide oversight, leadership and management while completing the following on assigned sites:

• Initial Inspections
  • Conduct initial inspections
  • Re-inspect homes after the initial inspection to confirm repairs are complete or still outstanding
  • Sign homes off into the HOC inventory
  • Ensure the HOC building map is up to date

• Orientations
  • Ensure the homes are ready for orientation
  • Ensure common areas are clean and presentable
  • Complete all repairs identified at the homeowner orientation
  • Contact trades to schedule the repairs from orientations, as required
  • Review trade work to confirm repairs are complete to the Anthem Standard

• Possession
  • Review homes to ensure they are ready for possession, as per the HOC process

• Inventory
  • Repair homes, as needed

• Service Requests
  • Review and attend initial service request, as needed
  • Confirm which repairs are warrantable and non-warrantable
  • Complete all warrantable repairs
  • Contact trades to schedule the repairs, as required
  • Make follow up appointments with the owners as required to complete repairs
  • Contact trades to advise of outstanding repairs and provide contact information to trades as, needed
  • Follow up with trades to confirm repairs are completed to the Anthem Standard
  • Complete warrantable strata repairs as they arise
  • Book trade appointments to complete repairs, as needed
  • Deal with any warranty issues that arise
  • Complete and update the CRM once repairs are complete
  • Perform other duties, as assigned

You have

• A minimum of 2 years’ relevant experience
• Knowledge of, and are familiar with, New Home Warranty 2-5-10
• General knowledge of construction
• Working knowledge of Microsoft Office
• Strong organizational skills
• Excellent communication skills, both written and verbal
• A reliable vehicle, available daily

We have

• Great, diverse, authentic people!
• Unlimited career growth opportunities
• Mentorship from the ‘best in the biz’
• A Corporate Giving Strategy supporting community development
• Annual salary reviews and performance bonuses
• 100% employer paid Benefit Plan with Healthcare Spending Account and Employee Assistance Program
• An Educational Assistance Program
• A ‘dress for your day’ policy… and more!

Salary

• $75,000 - $90,000 per year estimated, based on experience.

Anthem is a real estate development, investment and management company that strives, solves and evolves to create better spaces and stronger communities. We are Growing Places. 

We work hard. We work smart. We work in teams. We challenge the status quo and have fun doing it. We believe in developing our people to maximize their potential. Conversations are candid, conflict is swiftly resolved and coaching is continuous. 

Founded in 1991, Anthem is a team of more than 800 people driven by creativity, passion and direct communication. Anthem has invested in, developed or managed – alone or in partnership – more than 385 residential, commercial and retail projects across western North America. Anthem’s growing residential portfolio includes over 41,700 homes that are in design, under construction or completed and sold or managed by Anthem, from master planned mixed-use residential and multifamily, to townhome, rental and single-family communities. Anthem owns, co-owns, manages or has previously owned over 11.5 million square feet of retail, industrial and office space. Anthem has developed more than 60 communities across 9,800 acres of land in Alberta, British Columbia, Ontario and California. 

Please, no unsolicited resumes or phone inquiries from agencies. View our Policy on Unsolicited Resumes on our website.