Vice President, Sales Operations, Healthcare

​Position Summary: 

The VP of Sales Operations will be responsible for leading and optimizing our sales operations, ensuring the alignment of sales strategies with business objectives, and driving growth and efficiency within our sales organization. This role requires a strategic thinker with a deep understanding of sales processes, data analytics, and the healthcare supply chain and technology industry.

Primary Accountabilities: 

Leadership and Strategy:

• Develop and execute the sales operations strategy to support the company’s overall business goals.

• Lead, mentor, and manage the sales operations team, fostering a high-performance culture.

• Collaborate with senior leadership to align sales operations with business objectives and drive revenue growth.

Sales Process Optimization:

• Analyze and optimize sales processes to improve efficiency, effectiveness, and scalability.

• Implement best practices and continuous improvement initiatives to enhance sales productivity.

• Ensure the effective use of CRM and other sales tools to support the sales team.

Data Analysis and Reporting:

• Develop and maintain sales performance metrics, dashboards, and reports to provide actionable insights to the sales team and executive leadership.

• Monitor and analyze sales data to identify trends, opportunities, and areas for improvement.

• Provide regular reports and updates on sales performance, pipeline, and forecasts.

• Work closely with the sales team to provide the necessary tools, resources, and training to enhance their effectiveness.

Customer Relationship Management:

• Foster strong relationships with key customers and partners to drive customer satisfaction and loyalty.

• Address customer needs and concerns promptly and effectively.

• Ensure the sales team is delivering exceptional customer service and support.

Renewals and Contracting Processes:

• Lead and support the renewals process to ensure timely and successful contract renewals.

• Oversee the contracting process, working closely with legal and compliance teams to ensure contracts meet company standards and requirements.

• Develop and implement strategies to improve renewal rates and streamline the contracting process.

Market and Industry Insight:

• Stay informed about industry trends, market developments, and competitor activities.

• Provide strategic insights and recommendations based on market intelligence.

• Identify new market opportunities and potential areas for growth.

Required Qualifications:

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field; MBA preferred.

• Minimum of 10 years of experience in sales operations, sales management, or a related role, preferably within the healthcare supply chain and technology industry.

• Proven track record of success in driving sales growth and optimizing sales processes.

• Strong analytical skills with the ability to interpret complex data and make data-driven decisions.

• Excellent leadership and team management skills.

• Exceptional communication and interpersonal skills.

• Proficiency in CRM software and sales analytics tools.

• Ability to work collaboratively in a fast-paced, dynamic environment.

Individual Competencies: 

• Integrity:  Gains the trust of others by taking responsibility for own actions and telling the truth. Follows through on commitments and agreements; Respects confidentiality; Maintains confidentiality regardless of pressure from others.

• Personal Credibility:  Demonstrates concern that one be perceived as responsible, reliable, and trustworthy.

• Self-Awareness:  Possesses an honest understanding of own values, desires, thought patterns, motivations, goals and ambitions, emotional responses, strengths and weaknesses, opportunities and limitations, and effect on others. Is willing to improve through feedback, insight, and perceptions.

• Teamwork:  Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information and achieve results.

• Adaptable:  Responds to change with a willingness to learn new ways to accomplish work objectives with a positive attitude.

• Innovative: Ability to develop, sponsor, or support the introduction of new and improved methods, products, procedures or technologies.

• Curious: A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.

• Establish Focus: The ability to develop and communicate goals in support of the business' mission.

• Analytical and Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.

• Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.

• Communication:  Giving and receiving messages and information in written, oral, and visual formats concisely for a complete understanding of meaning and intent.

• Collaboration: Works collaboratively with others to achieve group goals and objectives.

• Effective Execution: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.

Leadership Competencies:

• Taking Initiative: Takes charge and capitalizes on opportunities.

• Authenticity: Builds legitimacy by being positive, trustworthy, and promoting openness through honest and ethical relationships.

• Career Management: Uses effective career management tactics, including mentoring, professional relationships, and feedback channels.

• Coaching: Guides, develops, empowers, and motivates associates to meet the organization's goals while preparing the team to win.

• Conflict Management: Encourages healthy and productive conflict to produce the best possible solution while managing and resolving unhealthy conflicts and disagreements in a constructive manner.

• Building Collaborative Teams: Builds productive and cooperative relationships to facilitate team effectiveness through the understanding and utilization of individual strengths, behaviors, and personalities to achieve team goals and organizational success.

• Inclusivity: Actively seeks to include and engage everyone regardless of backgrounds, cultures, or demographics to leverage the wealth of knowledge, insights and perspectives of a diverse workplace to spark creativity and propel innovation in an open and trusting environment.

• Vision and Strategy: Takes a long-term view and builds a shared vision with others while positioning the organization for future success by identifying new opportunities, formulating objectives and priorities, and implementing plans consistent with the long-term interest of the organization in a global environment.

• Change Management: Acts as a catalyst to change by using effective strategies to facilitate organizational change initiatives and overcome resistance to change.

• Accountability: Sets clear goals, objectives, expectations, and responsibilities and monitors the process, progress and results to hold self and others accountable for measurable actions and results.

• Urgency: Transfers mission to action by acting clearly and decisively to analyze and implement solutions regardless of pressure or uncertainty and maintains a sense of urgency to complete tasks, accomplish goals, and act in ambiguous and complex situations.

• Influence: Persuades or convinces others to support an idea, agenda, or direction through establishing credibility, using data and facts for support, directly addressing a person's concerns or issues, and making connections while wielding power and authority in an effective and fair manner.

• Business Acumen: Understands and is aware of how to think about and successfully make the right business decisions through the utilization of industry-specific knowledge and skills and strategic thinking tools and skills.

• Influential Communication: Fosters open communication, speaks truthfully and with one voice through clear and consistent messages, listens to others and values all opinions while acting in a respectful manner to influence an outcome, impact, or effect, and responds appropriately to concerns of others.

• Quality Management: Leads and influences by example by following the principles of Quality Management in the areas of customer focus, leadership, engagement, process, continuous improvement, evidence-based decision making, and relationship management.

• Judgment: The ability to combine personal qualities with relevant knowledge and experience to form opinions and make decisions.  It is what enables a sound choice in the absence of clear-cut, relevant data or an obvious path.  It is the exercise of critical thinking, analysis and assessment of implications, identification of patterns, making connections of underlying issues, and the ownership of the outcome.

• Empathy: A deep appreciation for another's situation and point of view, a respectful understanding of what others are experiencing and the ability to sense others' feelings and how they see things.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Duties responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

While performing the duties of this job, the associate is:  

• Occasionally required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.

• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.

• Occasionally required to stand, kneel or stoop, and lift and/or move up to 20 pounds.

• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

• Regularly required to remain in a stationary position.

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations. 

• Treat clients and teammates with courtesy, consideration and tact; you also can perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client. 

• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results. 

• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability. 

• Understand that results are important and focus on turning mission into action to achieve results following the principles of agile, dynamic execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.

• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

We are an Equal Opportunity Employer, including disability/vets.