Third Party Claims Handler - Intervention Team

Hours: Monday – Friday 09:00 – 17:00 – NO WEEKENDS! 

Location: Leicester ( Hybrid - 1 day in the office) 
Salary: £24,300

Start Date - January 20th

What does the job entail? 

 A car accident can be a traumatic time for all parties involved.  This role supports both Hastings customers and other effected parties when an accident is not their fault. As a Hire Monitor Handler you will provide vehicle repair and car hire solutions to the non fault party, and provide an excellent customer experience that demonstrates Hasting’s Market leading customer service.  As a Hire Monitor Claims handler you will learn basic legal liability and insurance indemnity outcomes, and how to value/negotiate customer losses to ensure the claims costs are kept to a minimum. 

This role will include servicing inbound calls and making outbound calls to customers, providing a professional service. 

What are we looking for in the ideal candidate? 

• The ability to objection handle and demonstrate resilience whilst ensuring you provide a great customer experience. 

• Proven ability to problem solve, remove blockages and ability to handle customer complaints effectively. 

• Committed to self-development and loves to work as part of a team environment. 

• Experience in working within the motor insurance industry.

• Excellent Problem Solving Capabilities.

• Excellent stakeholder management

What can we offer you? 

• Starting salary of £24,300

• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days) 

• 5%+ bonus scheme 

• Well-being programme as well as health care and dental cash plan 

• Discounts on Hastings products 

• Cycle to work scheme, as well as discounted rail and bus travel routes 

• Discounts & cashback with well-known retailers 

 
 What happens next? 

• Click apply now to fill out our short application form, most of which you can auto-fill using your CV. 

• The application form is smart phone enabled and will take you no longer than 10mins to complete    from start to end. 

• Your application will be reviewed by our recruitment team who will call you to conduct a telephone interview. 

• Our assessments and interviews are all done virtually, so you can interview from the comfort of your own home at a time that suits you! 

We look forward to hearing from you & hopefully having you become a part of the Hastings Direct family! 

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, or throughout your journey with us at Hastings, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

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