Offer summary
Qualifications:
Bachelor's degree in computer science or IT, 4+ years in technical support role, Experience with JumpCloud and Jira, Strong knowledge of Windows and MacOS, Excellent analytical and troubleshooting skills.
Key responsabilities:
- Provide timely and accurate internal customer service
- Troubleshoot and resolve technical issues
- Manage escalations and project tasks efficiently
- Create operational reports on team productivity
- Train employees and establish best support practices