Project Manager-Global Services Team

Non-CA Pay Range (Annual):

At Infinera, your base pay is one part of your total compensation package. Your actual base pay will depend on your skills, qualifications, experience, and location. This role may be eligible for equity grants, discretionary bonuses, or commission payments. The amount of these incentives is based on the terms of the Company’s incentive plans, the Company’s financial performance, and/or individual employee job performance.

Infinera also offers paid leave, medical, 

dental, and vision coverage, 401(k),

life, and disability insurance to

eligible employees.

Project Manager

This is a key position within Infinera’s Global Services team.  The role of the Project Manager is to manage the successful implementation of the Infinera Professional Services product suite. They will facilitate communications and support multiple internal teams as a key customer facing team member - work closely and act as a key interface and central driving and coordination point for Partner resources, Professional Services Engineers, TAC, PLM and Engineering to ensure that full product team deliverables, issues, schedules from various groups are driven, coordinated, tracked, communicated cross functional team and decisions driven and consensus built to support assigned customers.

The PM will be required to analyze situations or issues that require an in-depth knowledge of organizational objectives, as well as an understanding of company intricacies.  They will help implement policies when selecting methods, techniques and evaluation criteria for obtaining results. They will use communication skills to share complex information and diffuse tense conversations with tact and diplomacy.  They are required to escalate key issues quickly and effectively and help drive to resolution. When challenges arise, they will show leadership in pulling cross-functional teams together to address critical issues.

The individual must possess excellent verbal communication and presentation skills to lead multiple weekly conference with participants of all levels of authority.  The individual will schedule and document meetings, meeting notes, action issue registers, maintain documentation and status on the Intranet and have advanced excel skills.  They must have the ability to provide succinct, compressive reports and updates and maintain with high level of consistency.

Tangible results will be measured thru on-time delivery of programs, management to cost/margin targets, and CSAT.  Metrics will also include the preparation of customer facing communications including status reports, quality and issue resolution and material tracking to deliver world class customer service.

Key activity descriptions:

Manage Network Deployments

The role of the Project Manager, Professional Services is to Project Manage the successful implementation of the Infinera Professional Services product suite.Job Responsibilities will include:

• Developing and implementing a project plan for EF&I & Professional Services, maintain the Customer Action Register and the customer documentation package.
• Manage customer implementations, interface, manage support partners and implement best practice quality assurance standards.
• The Project Manager must be able to develop and implement the most cost-effective logistics and deployment strategy without affecting Infinera’s industry leading standards of quality.
• Align with the PMO for Global Support and Services. Define and manage the cross functional action register. Create project plans for internal departmental initiatives.

Service Proposal Management

The PM will be a key contributor in Pre-Sales phase for Global Services:

• Provide quotes as required for requested professional services
• Ensures the offer is deliverable, such that Infinera can commit to the offer being submitted from time, cost & quality with key risks identified and mitigated

Controlling and Optimizing Service Delivery Performance
The PM will also monitor operational KPIs for key customers i.e. SLA, time, scope, quality, health & safety and initiate mitigation measures as required:

• Deliver projects that meet customer and project-specific cost and margin targets
• Controlling, reporting and optimizing services delivery in alignment with relevant Project Management & Global support processes
• Monitors and controls services delivery with operational KPIs to ensure that Services Delivery Management is fact based with verified schedules and forecasts
• Collects actual Services Delivery Performance information and compares actual performance with baseline(s)
• Determines the causes to any perceived deviation and implements proactive re-planning to keep the services delivery on the course
• Participation in periodic reviews with the customer e.g. Review Meetings, AIR meetings

Education & Experience Necessary For Success:

• Bachelor’s degree or equivalent experience required. BS in Business Administration, CS, EE, Engineering or ME strongly preferred.
• Ideally have 5+ years’ experience in customer service, program or project management in cross functional program management (HW/SW/Test/Manufacturing/Sales/Support/Engineering) in telecommunications field.
• PMP certification or Project Management related certification is a plus.
• Possess great initiative, flexibility, superior judgment and have excellent leadership skills.
• Must have a superior knowledge of business process and product life cycle management. Must be able to quickly learn and help develop business process to make an immediate impact.
• Possess the drive to work in a fast-paced environment.  An independent worker, self-starter that has experience to act on issues with appropriate urgency and with little guidance and understand implied tasks is a must.
• Must possess superb communication skills with efficient use of the standard communication tools, including superior presentation skills.  Must be articulate enough to convey technical ideas to non-technical team members.
• Has the ability to multi-task within a single project or across multiple programs simultaneously.
• Advanced skills using Microsoft Office Suite particularly Microsoft Project, Excel, PowerPoint, Word, Visio and SharePoint

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“This position requires direct or indirect access to certain confidential information, hardware, software, technology, or technical information (referred to here as “Export-Controlled Information”) controlled under the U.S. International Traffic in Arms Regulations (ITAR) and/or the U.S. Export Administration Regulations (EAR). All personnel in this position must be eligible to or be able to obtain authorization from the appropriate agency to access applicable Export-Controlled Information. The U.S. Department of Commerce currently requires a foreign person with a most recent citizenship or permanent residency of Sudan, Ukraine, or a country currently designated in Country Group D:1, E:1 or E:2 (Supplement No. 1 to Part 740, Title 15) to have an export control license to access our Export-Controlled Information, unless they meet certain exemptions provided under U.S. export control laws and regulations. The list of applicable countries in Country Group D:1, E:1 or E:2 may be updated by the U.S. government from time to time. The current processing time for an export control license is approximately 4 to 6 months.

Your employment or engagement with Infinera shall be contingent on verifying your eligibility or requirement for obtaining a necessary license and/or authorization from the appropriate agency. You will be required to provide certain information for export control compliance assessment purposes, and your information will be reviewed by Infinera's hiring and export control teams to ensure compliance with the U.S. export control laws and regulations. Infinera will collect necessary documents (such as proof of citizenship etc.) to assess license/authorization requirements if you are offered and accept the position.”

Infinera is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Infinera complies with all applicable state and local laws governing nondiscrimination in employment.