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L2 Help Desk Technician

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Philippines

Offer summary

Qualifications:

6+ months in support/help desk roles, Strong customer service skills, Fluent in English.

Key responsabilities:

Resolve SEV-2 tickets effectively
Provide phone support to end-users
Manage basic automation tasks
Maintain communication for urgent requests

LatamRecruit Hrtech: Human Resources + Technology Startup https://latamrecruit.com/

2 - 10 Employees

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Job description

Position: L2 Help Desk Technician
Location: Remote, Anywhere in LATAM, Central Time (7 AM - 4 PM CT)
Hours: 20 hours per week

Job Overview:
We are looking for a dependable Entry-Level Support Specialist to provide essential phone support and manage simple SEV-2 help desk tickets, such as password resets and account unlocks. This role is ideal for someone seeking a steady part-time position with light technical requirements and built-in downtime. The ideal candidate is comfortable with a support role that balances quick response needs and minimal complexity.

Responsibilities:

Respond to and resolve SEV-2 tickets, including password resets and account unlocks.
Answer phone calls promptly to support end-users with quick, straightforward solutions.
Manage basic tasks such as starting/stopping automation flows and reviewing flagged emails for spam or phishing.
Maintain clear communication and ensure quick responses for time-sensitive requests.

Qualifications:

6+ months of experience in a support or help desk role (technical skills not required).
Strong customer service skills and the ability to respond quickly to requests.
Comfortable with repetitive tasks and some downtime throughout the shift.
Fluent in English for clear communication.