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Director of Administrative Operations

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Expert & Leadership (>10 years)
Work from: 
Canada

Offer summary

Qualifications:

5+ years managing admin teams, Bachelor’s Degree preferred, Experience in change management, Knowledge of Microsoft 365 suite, Healthcare, government experience preferred.

Key responsabilities:

  • Lead and direct a team of 15+
  • Manage client onboarding and eligibility
  • Oversee claims and disbursement
  • Improve processes for team efficiency
  • Create strategies for client issue resolution
The Leadership Agency logo
The Leadership Agency https://www.leadershipagency.com/
11 - 50 Employees
About The Leadership Agency
The Leadership Agency is North America’s Executive & Board Recruitment Partner of Choice for Purpose-Driven Tech Startups and Non-Profit Organizations! With a mission to help build the most impressive companies of our generation, The Leadership Agency helps startups and non-profits find and hire the best-in-class talent. As industry disruptors with over 15 years of experience and award-winning services, The Leadership Agency has truly become the one-stop-shop for Executive & Board Recruitment. The Leadership Agency reaches all lines of business, including C-level, sales, leadership, tech, finance, marketing, board, and more! #WeHelpOurClientsLead
See more The Leadership Agency offers

Job description



Our client is a mission-focused organization revolutionizing the healthcare space.  They work with government programs and are committed to DEI and workplace culture. 
  • Lead and direct a team of 15+ employees
  • Guide admin team to deliver top service
  • Hire, train, and coach team
  • Manage client onboarding, eligibility, and funding
  • Oversee claims, disbursement, and reconciliation
  • Support resource allocation for KPIs & SLAs
  • Improve processes for team efficiency
  • Address escalations with solutions
  • Work with leaders on client relations
  • Create strategies for client issue resolution
  • Set metrics and evaluate team performance
  • Oversee system upgrades and updates
  • Track new tech to boost productivity


Requirements
  • 5+ years managing admin teams
  • Bachelor’s Degree preferred
  • Experience leading larger teams of 10+
  • Experience in change management and analytics
  • Strong communication, customer service, and problem-solving
  • Skilled in Microsoft 365 suite
  • CRM and contact center telephony experience a plus
  • Healthcare, government, or insurance background a bonus

Benefits
  • Working for an organization that is making people's lives better
  • Ability to work from home with minimal in-office requirement
  • Annual Bonus and Pension Plan
  • Competitive Benefits Plan 
  • Employee Assistance Program
  • Maternity Leave Top-Up
  • Support for professional development


Required profile

Experience

Level of experience: Expert & Leadership (>10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Client ServicesProcess ImprovementPerformance MeasurementResource AllocationCisco Contact CenterHealthcare ServicesChange ManagementAnalyticsMicrosoft 365Insurance PoliciesMicrosoft Dynamics CRM

Other Skills

  • Problem Solving
  • Team Leadership
  • Governance
  • Customer Service
  • Verbal Communication Skills
Are you interested?

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