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Bilingual Personal Injury Assistant

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

Experience in healthcare, Knowledge of authorizations for procedures, Good computer skills, especially with Excel, Excellent oral and written communication, Spanish and clear English proficiency.

Key responsabilities:

  • Receive referrals and schedule appointments
  • Create and manage patient charts
  • Coordinate communications for providers and patients
  • Follow up on orders and approvals
  • Translate materials and assist case managers
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BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/
501 - 1000 Employees
See more BruntWork offers

Job description

This is a remote position.

Hours:  8:30 am to 5:00 pm Los Gatos, CA Time, Monday to Friday

Job Description:
 
New Patients
- Receive referral
- Send screening questions/follow up
- Create chart for patient (upload medical records/imaging reports if available)
- Add patient to tracker
- Call patient to schedule initial appointment
- Send appointment details to case manager (request interpreter if necessary)
- Send confirmation email to patient with link for New Patient forms
- If after 3 attempts we cannot reach the patient, contact the case manager to provide them with an update and offer scheduling the appointment directly with them

Follow up
- Schedule Physical injury patients for a follow up/MRI review
- If I cannot reach patient after 1 attempt, add to waitlist

Emails
- If a case manager is requesting billing/medical records, reply with the correct email

Other task
- Approvals for Ancillary services IN HOUSE, communication with department and Attorney's office, adding alerts of the authorized request
-Emails
-Orders; Requesting 
-Follow up on orders
-Obtaining approvals
-Communication with departments with approved services
-Creating referrals for Ancillary, specialist services, out of office referrals
-Sending MRI orders/scripts with notes and demos; via email/fax
-Orders tracker updates/Tebra Alerts
-Uploading approvals to Drive not in chart
-Liens/tracking in jot forms
-Communication between Attorney office regarding treatment updates; DC PRN; no recommendations
-Sending billing dept info for billing and report requests
-Forward lien reductions to other staff.
-Spanish translation
      -Allied; as needed
      -Trinity; scheduling for procedures
            -Send email to patient and attorney with procedure appointment.
-Scheduling; as needed; Nurse Practioner Follow Up
-Deposition scheduling

Requirements
  • Must have experience in healthcare
  • Must have knowledge of authorizations for procedures
  • Must have good computer skills, especially with excel
  • Must have excellent oral communication and written communication
  • Reliable
  • Self-starter
  • Organized
  • Mature
  • Legal experience is a huge plus
  • Must speak Spanish and clear English


Benefits
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job
ZR_17360_JOB

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
EnglishSpanishEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Computer Literacy
  • Non-Verbal Communication
  • Microsoft Excel
  • Reliability

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