Offer summary

Qualifications:

Ability to navigate Microsoft Office, Excellent verbal and written communication, Positive and self-motivated attitude.

Key responsabilities:

Assist with payment research

Manage incoming calls and emails

Research and confirm charges/refunds

Efficiently handle high volume environments

Perform duties with minimal supervision

Job description

Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

U-Haul is looking for a team player to join the Payment Processing team! The team is tight knit and works closely together to accomplish goals! The department offers opportunities for growth and hands-on training. Are you ready to be a part of the team? Apply today!

Position's Primary Function:

The primary function of the Credit Card Processing Admin Support role will be to assist the credit card team in conducting payment research, taking incoming calls/responding to emails from customers or internal/external team members, and other various administrative tasks.

Essential Duties:

Manage incoming phone calls and emails regarding customer issues and/or transaction details pertaining to current or past rental contracts.
Research and confirm charges/refunds from multiple departments/sources and reprocess as necessary
Efficiently manage time and handle high volume environments.
Gather information needed for charges/refunds that need to be processed throughout the day.
Perform with minimal supervision while maintaining high level of confidentiality
Ability to work Saturdays as required
Perform other duties as assigned

Minimum Qualifications:

Ability to navigate and use multiple computer programs including Microsoft Office
Excellent verbal and written communication
Positive, upbeat, self-motivated with a “can-do” attitude.

Perks of joining the U-Haul fleet:

Get your career moving with a company who empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be.

Here are just some of the programs U-Haul has available:

Full Medical coverage
Prescription plans
Dental & Vision Plans
New indoor fitness gym
Gym Reimbursement Program
Registered Dietitian Program 
Weight Watchers 
Onsite medical clinic for you and your family
Career stability
Opportunities for advancement
Valuable on-the-job training
Tuition reimbursement program
Free online courses for personal and professional development at U-Haul University®
Business and travel insurance
You Matter Employee Assistance Program
Paid holidays, vacation, and sick days 
Employee Stock Ownership Plan (ESOP) 401(k) Savings Plan
Life insurance
Critical Illness/Group Accident
24-hour physician available for kids
MetLaw Legal program
MetLife auto and home insurance
Mindset App Program
Discounts on cell phone plans, hotels, and more
LifeLock Identity Theft
Savvy consumer wellness programs - from health care tips to financial wellness
Dave Ramsey’s SmartDollar Program
U-Haul Federal Credit Union
Wellness Program

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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