Associate Solutions Consultant, Eclipse Client Services

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Solutions Consultant, Eclipse Client Services

Location(s): Boston, MA , Chicago, IL, New York City, NY | Hybrid

Get To Know The Team: 

SS&C Eze provides premier global investment technology to support the front, middle and back-office designed to optimize operational and investment alpha throughout the entire investment process. Our employees are at the heart of our success. At SS&C Eze, we foster career growth at all levels within the company and encourage employees to take ownership of their careers. As a result, many of our leaders have risen to their current roles, as we vigorously advocate upward and lateral mobility. We recruit the best and the brightest for our team by seeking talented, hard-working individuals who are enthusiastic about learning and realizing their potential.

Eclipse Client Service is rapidly growing and needs your help! Eclipse Service Consultants are an integral part of the Eclipse platform, a cloud-native investment management solution, working both with our clients and our R&D teams. We collaborate with product and engineering and provide product feedback as key stakeholders and the voice of the client, promoting supportability and quality within the platform.

Why You Will Love It Here!  

• Your Future: 401k Matching Program, Professional Development Reimbursement  

• Work/Life Balance: Hybrid work environment, Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays 

• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave  

• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity 

• Training: Hands-On, Team-Customized, including SS&C University  

• Extra Perks: Discounts on fitness clubs, travel and more! 

What You Will Get To Do: 

• Handle and execute service requests, triage and diagnose incidents, and assist with daily operations for the platform

• Own client projects working with hedge fund custodians/administrators, as well as internal projects working with R&D

• More experienced consultants are expected to train associates, act as an escalation point, and handle more complex or nuanced projects

What You Will Bring: 

• Bachelor’s Degree

• 1-3 years of recent and relevant work experience with similar functionality (Financial Services, Investment Technology, or Software-as-a-Service (SaaS) in a technology or client-facing role

• Familiarity in related subject areas such as Finance, Information Systems, Computer Science, Business Administration or similar

• Technology troubleshooting skills and interest in technology and software support

• Ability to learn new processes, products, and support tools quickly

• Communication skills, and ability to explain technical issues to non-technical users

• Understanding of financial markets and related processes

• Experience collaborating with Software Development teams to facilitate Product Supportability, Incident Management, Problem Management, and Request Fulfillment processes

• Experience training employees on a growing team

• Understanding of project management best practices

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers. 

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.