Offer summary
Qualifications:
1-2 years in customer service, help desk preferred, Knowledge of PC and Mac environments, Familiarity with Microsoft Office suite, Excellent troubleshooting and communication skills, Specialty software knowledge is a plus.
Key responsabilities:
- Provide support via phone and email
- Communicate technical information clearly to users
- Log and document all interactions and resolutions
- Guide users through troubleshooting steps
- Assist with administrative tasks and special projects