Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
This role reports to the Senior Director, Human Resources, North & Southeast Asia.
Primary Responsibilities:
- Maintains high visibility and is the managers and employee's first point of contact for HR related interactions and concerns
- Supports implementation of corporate policies, programs and procedures
- Assist in performance management process
- Provide job and compensation related support
- Partner with recruitment team to ensure a smooth recruitment process for managers and candidates
- Responds to HR statutory requirements from government and regulatory agencies
- Contributes to maintaining the Employee Handbook (or equivalent) which explains all relevant processes and procedures, employment conditions & benefit programs
- Work with vendors to support work visa applications where required, insurance renewals, etc.
- Facilitates collaborative problem-solving strategies through effective communication with employees, managers and other HR colleagues
- Builds and maintain effective working relationships with regional and global HR teams and cross functional relationships within APAC.
- Supports/Guides local committee to organise employee events
- Supports Special Projects whenever necessary
- Manage the day-to-day HR operations including but not limited to,
- Updates to HRIS (Workday) system ensuring data integrity/accuracy
- Guide managers on existing policies and processes related to New Hires, Terminations and other employee life cycle changes Probation-Regularisation process management
- Benefits enrolment and cancellation, and all insurance matters
- Responds to managers and employees’ queries in the HR Mailbox e.g., certificate of employment requests, benefits queries, etc.
- Maintaining personnel files according to both company and statutory requirements
- Conducts audits to ensure HR documentation and HRIS are in-sync
- Keeping the HR intranet site up to date, and
other administrative duties assigned from time to time.
Requirements:
- Confidentiality – understanding and respecting the confidentiality and non-disclosure requirements that come with this position
- Multi-lingual preferred – English, Korean and/or Japanese
- Strong attention to detail, works with a sense of urgency and prompt follow-up
- Proven work experience successfully supporting HR and employment matters in Japan and/or South Korea, preferably in the IT&T industry
- Takes initiative to collaborate and build strong professional relationships
- Familiar with employment laws in Japan/South Korea
- Strong HRIS system (preferably Workday) experience with the capability to work with and present HR data for key HR metrics
- Professional maturity in responding to the HR needs of a software technology company and approaches work with a growth mindset
- Resourceful and organized with strong interpersonal & communication skills (oral and written) guided by cultural awareness
- Immigration experience (employment passes and visa requirements) an added advantage
- Able to travel if required
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
