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Technical Account Manager

unlimited holidays

Remote:

Full Remote

Contract:

Full time

Salary:

110 - 120K yearly

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

4+ years in customer-facing role, Focus on Enterprise B2B SaaS, Proven complex relationship management, Exceptional written and verbal communication, Intermediate SQL and Salesforce experience.

Key responsabilities:

Manage strategic enterprise account portfolio
Collaborate with Product and Engineering teams
Identify expansion opportunities with Relationship Managers
Conduct monthly check-ins and quarterly reviews
Analyze usage data to optimize customer experience

Matik, Inc. Information Technology & Services Startup https://www.matik.io/

11 - 50 Employees

See more Matik, Inc. offers

Job description

About Matik:

Matik is a platform that automates the creation of data-driven content, making it easy for anyone to tailor data and content to their specific audience. With Matik, teams can pull personalized metrics, text, charts, tables, and images directly into presentations and PDFs—just tell Matik who the content is for, and Matik will query the data and create the content. Founded in 2019 by Nikola Mijic and Zak Stein and headquartered in San Francisco, Matik is backed by Andreessen Horowitz, Menlo Ventures, Box Group, and Oceans Ventures.

Matik Mission:

Transforming the way people work by automating the generation of repetitive data-driven documents

Matik Values:

Our core values guide the way we interact with each other and are the foundation for how we execute on our mission and vision.

Customer First - we don’t want to just build products that we like, but rather our customers find extremely valuable. This doesn’t mean we compromise our other values or build whatever a customer wants. Lastly, the security of our customer’s data is very important to us and we want to ensure our decision making keeps this in mind.
Trust and Transparency - at the core of every relationship is Trust. It is imperative that we gain and maintain the trust of our colleagues, customers, and investors by being honest, transparent, and ethical.
Quality - everything we do should personify quality. Whether it is building out new features or putting together a marketing campaign, we should all strive to hit a certain standard of quality that customers are expecting.
Compassion - we all come from different backgrounds and perspectives. As such, we should all actively strive to understand these perspectives without bias or judgment.

The Role

We are looking for a Technical Account Manager who will work closely with our prospects and customers. In this role your primary focus will be to successfully onboard new customers and drive adoption across our existing customer base.

Responsibilities

Own a portfolio of strategic enterprise accounts, ensuring successful implementation and maximizing value for our customers.
Collaborate closely with Product and Engineering teams to gather and prioritize customer feedback for product enhancements.
Partner with Relationship Managers to identify and develop expansion opportunities, demonstrating the value of our offerings to support renewals.
Drive product adoption by conducting tailored monthly check-ins and quarterly business reviews with key stakeholders, providing strategic insights to align our solutions with their business goals.
Analyze customer usage data to identify trends and recommend best practices, driving new use cases and optimizing customer experiences.
Lead cross-functional initiatives to improve customer engagement and satisfaction, working with Marketing and Sales to align efforts.

Qualifications

4+ years of experience in a customer-facing role, with a focus on Enterprise or Strategic Customer Success in the B2B SaaS space.
Proven track record of managing complex customer relationships and driving successful outcomes for large accounts.
Exceptional written and verbal communication skills, with the ability to articulate technical concepts to non-technical stakeholders.
Results-driven mindset with a collaborative approach to problem-solving and relationship management.
Experience collaborating with Sales teams to align on customer strategy and renewals.
Intermediate SQL skills with proficiencies in Salesforce.com and business intelligence tools (e.g., Mode, Looker, Tableau).

Estimated salary range, depending on experience: $110,000 - $120,000 + equity + benefits

What Matik Offers:

The opportunity to evolve and grow a proven solution to a real problem
A fully remote working environment with flexible working hours
Great environment for collaboration and growth
Amazing benefits - 100% paid coverage (medical, dental, and vision) for employees
Stipends for home internet and wellness
Reimbursements for home office equipment and learning & development
Brand new Mac laptop
Unlimited PTO, plus every other Friday off during the Summer
Company-paid lunches every Friday :)

Equal Opportunity Statement

Matik is committed to diversity in its workforce and is proud to be an equal opportunity employer. Matik considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Matik is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to careers@matik.io.