Technical Account Manager

Description

We’re growing and looking to hire a Technical Account Manager who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.

About Claroty:   

Claroty is on a mission to secure cyber-physical systems across industrial, healthcare, commercial and public sector environments: the Extended Internet of Things (XIoT). The Claroty Platform integrates with customers’ existing infrastructure to provide a full range of controls for visibility, exposure management, network protection, threat detection, and secure access. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.

Claroty is headquartered in New York City, with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in cyber-physical systems protection, with backing from the world’s largest investment firms and industrial automation vendors, as well as recognition from KLAS Research as Best in KLAS for Healthcare IoT Security, the Deloitte Technology Fast 500, the Forbes Cloud 100, and the Fortune Cyber 60. 

Responsibilities

As a Technical Account Manager, Your impact will be:

• Technical Lead & AMP: Architect assigned to all customers.
• Work closely with clients to operationalize their solutions frictionlessly from Proof of Concept to “Steady State”.
• Work with customers to plan, design, build and deploy Claroty’s solution to meet the client’s objectives and requirements, while enabling value.
• Act as the point of contact for the Customers for all their technical requirements.
• Identify areas of improvement in products and services based on customer feedback, industry direction, and moment.
• Develop artifacts, documentation, etc. to optimize services, increase product value and create value for customers.

Requirements

What do you need to succeed in this role?

• 2+ years of experience as a Technical Account Manager. 
• CCNP certification is a must (CCIE is an advantage)
• Deep knowledge of IT networks is required; previous experience working as a Network architect will be an asset.
• Linux operation and troubleshooting skills - Must.
• Experience with Operational Technologies and Operational Technologies networks is a plus.
• Full proficiency in English.
• Any other additional languages - Advantage
• Willingness to travel (up to 40%)

Why Claroty? Our Culture and Benefits: 

• Claroty is a people-first company. With strong bonds amongst the team, we believe in prioritizing personal care and support over work, confident that results follow from a harmonious environment. We celebrate professional and personal successes and are committed to fostering a diverse and inclusive space. 
• Stability: We have demonstrated continued growth over the past few years, raised over $700M from top-tier investors, have top-tier board members, and our products are sold worldwide, with over 1,000 customers. 
• We understand the importance of maintaining a healthy work-life balance and encourage people to take the time they need to rest and prioritize their mental and physical health. We also provide a biannual “ClaroBreak” a company-wide long weekend shutdown so we can all rest, recharge and spend time with our loved ones.
• We care about your development. At Claroty, we prioritize excellence and uphold high professional and ethical standards. We encourage career growth and exploration within the company, facilitated by biannual performance reviews, feedback sessions, and individual development planning, complemented by professional courses.
• We believe in transparency and openness. That’s why we regularly hold company all-hands meetings, town hall meetings, and “Coffee with the CEO” sessions. We also conduct roundtable sessions and employee satisfaction surveys to keep a pulse on what matters most to our team members and make our culture the best it can be. 
• While we have physical offices in New York, Tel Aviv, London, and Singapore, we also embrace a hybrid working culture. This flexibility allows us to tap into a diverse talent pool and enables our team members to work according to their individual preferences and circumstances.  

Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.