Director of Talent Acquisition - EMEA

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard an English-speaking Director of Talent Acquisition - EMEA. In this role, you'll oversee the hiring needs of contact centres across specific regions. This role encompasses strategically aligning with business goals, proactively identifying talent management initiatives to bolster bottom-line results, enhance employee-related margins, and drive process enhancements.

Position: Director of Talent Acquisition 

Location: Remote/work from home from anywhere in the following countries; Greece, Poland, Bulgaria, UK, Egypt, South Africa, Rwanda

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Lead a management team of Talent Acquisitions leaders in supporting hiring needs of the EMEA contact centres 
• Understand all critical business initiatives and goals for each business unit
• Serve as a trustworthy advisor in relationships with key leaders across different levels within the company
• Deliver talent acquisition solutions that positively impact the success of the business
• Manage and support specialists to ensure an exceptional candidate experience
• Monitor and provide progress reporting on each goal and project
• Be the ultimate point of contact for escalated complex Talent Acquisition issues
• Participate in task forces focused on company-wide human resources and people initiatives
• Collaborate with corporate support teams, such as learning and development, and operations in order to drive business success

REQUIREMENTS:

• Proven experience leading a large Talent Acquisition team focused on high-volume multilingual recruiting, preferably in a BPO setting.
• Experience managing recruiting efforts in key EMEA regions, including the UK, Greece, Poland, Egypt, South Africa, Bulgaria, and Rwanda
• Proficiency of various Talent Acquisition and human capital disciplines, such as marketing, talent assessment, compensation, and employee relations
• Familiarity with HR systems, compensation strategies, and statistical methods
• Ability to positively influence leaders and team members with differing perspectives
• Skilled at building trusted relationships at Director level management and above
• Metrics-oriented approach to track performance and drive improvements
• Understanding of specific recruiting needs within the contact centre industry 
• Ability to manage multiple complex projects simultaneously
• Certification in process improvement (white belt or above), along with a Bachelor’s/ Masters degree in related field, will be considered as an advantage 

WHAT YOU CAN EXPECT:

• Excellent remuneration package based on experience, skills and performance
• A dynamic and creative team with a positive and friendly atmosphere
• Commitment to supporting career growth and career development
• An inclusive culture that fosters community involvement
• Employee wellness and healthcare benefits