Customer Service Advisor

Libertex Group Overview 

Established in 1997, the Libertex Group is an international powerhouse with over 25 years of financial markets expertise.

Over the years, the Libertex Group has helped shape the online trading industry by merging together innovative technology, market movements and digital trends. This was made possible with the introduction of Libertex, the multi-awarded online trading platform with which anyone can access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others.

Libertex is the Official Online Trading Partner of FC Bayern, bringing the exciting worlds of football and trading together.

The Libertex Group in Numbers:

• 25+ Years of fintech experience
• 3M+ clients worldwide
• 700+ employees
• 40+ international awards (for Libertex)
• 300+ tradable assets (through Libertex)

The Libertex Group is constantly driven by a single passionate purpose – to tirelessly work on developing amazing fintech for people who simply want to have ‘more’ in their lives.

Job Overview 

Customer Success Advisors should help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their trading positions.

Main Responsibilities

• Assist clients worldwide through live support
• Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
• Demonstrate impeccable telephone etiquette and management
• Handle back-office queries
• Support clients with technical and troubleshooting issues
• Report to the management
• Deal with all departments to resolve issues
• Provide support and troubleshooting on Libertex and MT4 Trading Platforms
• Liaise with the Compliance Officer regarding complaints and approval of accounts
• Provide all relevant information to clients regarding documents and materials for becoming a client
• Handling client inquiries appropriately and ensuring that high level service is provided
• Promoting available products and services to clients
• Developing and maintaining excellent relationships with prospective and existing clients
• Contributing to team effort by achieving targeted results

Requirements

• Degree in Business Studies or any other related field 

• Previous experience in a similar position will be considered as a major advantage
• Spanish (Native), English (intermediate and higher)
• Knowledge of any other languages will be considered as an advantage
• Excellent spoken and written communication skills
• Ability to work efficiently under pressure
• Excellent computer skills (Microsoft Excel and Word)
• Stable internet connection (100mb and more)
• Ability to work with flexible schedule including work on weekends

Benefits

• Monthly bonuses based on performance

• 21 working days annual leave 
• Udemy Business unlimited membership 
• Corporate events and team building activities
• Professional and personal development opportunities in a fast-growing environment