Remote Customer Service Agent - Entry Level (Paid Training!)

Job Overview

Join our dedicated team as a Clinical Support Services Agent, where your passion for helping others will shine. In this remote position, you will provide essential support to patients and their families, gathering critical information and communicating it to our clinical professionals. This role offers a unique opportunity to make a significant impact on individuals’ lives while working from the comfort of your home.

Key Responsibilities

• Handle incoming calls from patients receiving home hospice, home health, and home infusion services.
• Collect and relay vital information to medical professionals in a timely manner.
• Maintain a positive, empathetic demeanor while assisting patients and their families.
• Ensure accurate documentation of all interactions and communications.
  
  

Required Skills

• Strong verbal communication and interpersonal skills.
• Excellent organizational capabilities to manage information effectively.
• Proficiency in Microsoft Office and comfortable navigating online platforms.
• Ability to maintain a friendly tone throughout customer interactions.
  
  

Qualifications

• Must be at least 18 years of age.
• Successful completion of a background check and federal work-eligibility verification is required.
• A quiet, private workspace that complies with patient confidentiality standards is necessary.
  
  

Career Growth Opportunities

We are committed to your professional growth. Our extensive training program equips you with the skills needed to succeed, and we prioritize internal promotions, providing ample opportunities for advancement.

Company Culture And Values

We pride ourselves on cultivating a supportive and empathetic work environment. Our team is united by a common goal of delivering exceptional service while feeling valued and appreciated.

Compensation And Benefits

• Starting pay is $18 per hour, with potential for quick salary increases.
• Full-time employees are eligible for health, dental, and vision benefits, along with retirement plan options.
• Paid holiday shifts at time and a half are offered for those who work during these times.
  
  

If you are ready to embark on a rewarding career where you can truly make a difference, we encourage you to apply and become an integral part of our compassionate team.

Employment Type: Other