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Remote Call Center Agent - FEMA Support | Work from Home

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Texas (USA), United States

Offer summary

Qualifications:

Associate degree or equivalent experience, Must be a U.S. Citizen and pass background check, Proficient in Microsoft Office and Windows systems, Excellent organizational and communication skills, Ability to work in fast-paced environment.

Key responsabilities:

Serve as primary contact for federal disaster relief inquiries
Provide information and support with compassion
Accurately enter data during calls following guidelines
Direct callers to additional support services
Attend meetings for updates and guidance

Get.It Recruit - Administrative Human Resources, Staffing & Recruiting SME https://www.get.it/

2 - 10 Employees

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Job description

Join a distinguished team as a Remote Call Center Agent, providing vital support to FEMA during their peak operational season. This four-month work-from-home position offers the possibility of extension based on project requirements. In this impactful role, you will assist individuals navigating the federal assistance process, demonstrating empathy and professionalism at every interaction.

Key Responsibilities

Serve as the primary contact for individuals seeking federal disaster relief or inquiring about their existing applications.
Deliver information, referrals, and support with compassion and patience.
Accurately enter data into FEMA’s Windows-based system during calls, adhering to scripted guidelines.
Direct callers to additional support services and provide essential contact information for relevant agencies.
Attend regular meetings to receive updates and event-specific guidance.
Maintain a high level of professionalism while handling calls, ensuring exceptional communication and customer service.
Complete data entry and related tasks while the caller is on the line, ensuring minimal wait time in case of dropped calls.
Operate from a secure, private environment with a stable high-speed internet connection (25 Mbps download / 5 Mbps upload or higher).

Qualifications

Associate degree or a combination of education, technical training, and relevant work experience.
Must be a U.S. Citizen and able to pass a FEMA background check.
Strong proficiency in Microsoft Office and personal computers within a Windows-based environment.
Excellent organizational, written, and verbal communication skills.
Ability to thrive in a fast-paced, deadline-oriented environment.
Capacity to work independently as well as collaboratively within a team.
Commitment to maintaining confidentiality at all times.

Career Growth Opportunities

This position offers a unique opportunity for professional development within the disaster relief sector, providing valuable experience and the potential for future roles based on performance and project needs.

If you are seeking a meaningful role that allows you to contribute positively to disaster recovery efforts, we invite you to apply today and become a part of our dedicated team.

Employment Type: Full-Time