Job Title:
OCM Leader (Omaha, NE)
Job Description
We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
Challenge Conventions
Deliver outcomes unimagined
Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you. In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
Summary: We are looking for an Organization Change Manager to help with Software Development implementations and adoptions. You will need previous experience working through IT changes and working at both executive level down to the front line workers. You will need to be in Omaha, NE as we are in a hybrid office model. If relocating, you will need to be onsite day 1. You will have no direct reports of your own, but will be working in a team dynamic. We cannot do H1b sponsorship for this opportunity.
Responsibilities/Qualifications:
- Create and execute a change management strategy and plans to maximize user adoption, engagement, and proficiency for the project. As well as to minimize overall risk so that business results are achieved.
- Lead and facilitate project discovery to understand the change for each business area, define change management requirements, assess business impact, and identify areas of potential resistance.
- Create actionable deliverables for core components of the change management strategy and plan, including communications plan, sponsor plan, people manager plan, and communications plan.
- Responsible for leading key OCM activities to support change planning, managing and sustainment of outcomes. Example activities include, but are not limited to:
- Design and conduct readiness assessments, evaluate results, and present findings in a logical and easy-to-understand manner to stakeholders across all levels – executive to frontline workers.
- Build knowledge, relationships, and credibility quickly within the project team and business.
- Serve in an advisory capacity for junior OCM project team members.
- Coach and guide executive sponsor communications of the change to management strategy and design.
- Minimum of 8+ years in Program Management, Project Management or IT Communications background
- Proven track record of successful change management initiatives in business through strategic consulting and leading.
- 5+ years in a similar lead OCM role.
- Advanced knowledge of Microsoft Office, including Excel and PowerPoint creation.
- Hands-on consultant that can lead by example and partnering to deliver value.
- Change management certification. (Prosci highly desirable)
#ConcentrixCatalyst
Location:
USA, OH, Work-at-Home
Language Requirements:
Time Type:
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
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R1540705
