Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference
The Opportunity:
The Senior Vice President, Client Delivery (SVP) is responsible for leading client success across one or multiple clients. The SVP maintains detailed knowledge of and may perform all duties of the Site Directors for assigned site(s) in addition to oversight, management, growth, and development of their onsite operations team. Oversees a multi-level onsite revenue cycle operations team, ensuring optimal performance and adherence with Ensemble's Client Delivery Management Model. The SVP is closely involved with client engagement, performance improvement, strategic planning, and best practice integration across the Revenue Cycle, and works closely with Ensemble and Client Executive leadership to communicate results and escalations according to Ensemble's internal guidelines. The SVP may act as the first or second tier point of contact for the client for all revenue cycle related requests.10+ Acute Facilities or $2B+ Net Revenue Under Management. For dedicated client leaders: $1B+ Client Oversight or Operational Oversight (including Front End, Middle Revenue Cycle, or Business Office), or Oversight of 4-5 + Clients.
Must be open to travel
Essential Job Functions
Client Integration & Strategic Alignment
- Defines and establishes strategic direction, priorities, accountabilities, and ongoing quality improvement related to onsite Revenue Cycle operations in conjunction with centralized Revenue Cycle operations leadership.
- Creates and maintains onsite operations strategic integration plans with clearly defined objectives, desired outcomes, and timelines of implementation.
- Conducts client analyses and provides recommendations, requiring strategic innovative thinking skills, and complex cross-functional operations experience.
Performance Management
- Develops long-range strategic plans for systems and processes that support a high performing, patient-centered revenue cycle.
- Develops strategies to identify root cause surrounding client issues and concerns and works with revenue cycle or onsite leadership at client site to create processes to address those issues and potential improvements.
- Develops strategy to impact poor performance and directs the implementation and client buy-in for recommended solutions.
- Maintains strong understanding of revenue cycle metrics and leads team in building plans to support operational departments to achieve best practice performance through strong analytical capabilities, process improvement identification, and technology enhancements.
- Develops/ adheres to specific objectives and performance standards as defined by client and statement of work, including but not limited to, AR aging, denial management and self-pay and POS collections / patient experience improvement.
- Responsible for influencing change related to the key functions of Revenue Cycle.
- Collaborates with various revenue cycle departments to obtain innovative initiatives to achieve optimal results.
- Identifies gaps in client support/performance and proposes solutions (e.g. technology, services) to drive performance improvement
Relationship Management
- Has strong interpersonal skills and proven ability to build relationships and organization alignment, influence decisions, engage onsite operational teams and drive results.
- Participates and leads program level meetings with program stakeholders.
- Works closely with CFO and other client leadership to support analysis, reporting and service line development
- Acts as Client Revenue Cycle expert and ensures prompt communication of emerging changes related to payer policies, contracting, regulatory updates and compliance requirements
- Assists client leadership in understanding back-office metrics, tools, and reports.
- Facilitates monthly client meeting to review the revenue cycle operations performance and opportunities for improvement, strategic initiatives, partnership opportunities and escalated client support needs
- Provides weekly and monthly standard reports to client leadership.
- Promptly escalates operational and/or client concerns to Ensemble leadership
People Management
- Proactively plan for succession in key positions and lead the planning for coverage when vacancies occur (utilize float pools where applicable) to eliminate negative impact to facilities experiencing vacancies.
- Participates in candidate identification and consideration when filling open positions.
- Leads the process for onboarding new leadership at assigned locations.
- Performs staff reviews and prepares performance documents for direct reports
Job Competencies
- Business Savvy - Demonstrates a keen understanding of basic business operations and the organizational levers (planning, operations, finance, and strategy) that drive profitable growth; draws from personal experience to quickly evaluate business plans, processes, and issues to identify information or recommendations that need further investigation.
- Leadership – Leads multiple executives and a large number of associates in a positive manner that embodies the Ensemble Difference Principles. Participates as a member of the executive team in the execution of the mission and vision of the organization.
- Driving Innovation - Creates an environment (culture) that inspires people to generate unique solutions with measurable value; encourages creativity and uses new ways to solve problems; seizes opportunities that result in solutions that are different. Doesn’t accept complacency – the status quo isn’t good enough…
- Developing Strategy - Establishes a plan to achieve business objectives, taking into consideration overall goals, market opportunities, past results, and resources; periodically reviews progress and adjusts the plan as needed. Drives it like they own it.
- Leading Change - Drives organizational and cultural changes needed to achieve long-term success; encourages new approaches to improve results; helps others understand and overcome resistance to change.
- Executive Presence - Demonstrates a poised, credible, and confident demeanor that reassures others of leadership capabilities and commands respect; intuitively recognizes the need to quickly adjust a personal approach by reading people and the “feel” of a room; conveys an image that is consistent with the organization’s vision and values.
- Executive Coaching - A holistic coaching approach aimed at creating awareness, generating action, and facilitating learning and growth; drives performance, achieves measurable results, and creates sustainable change for the executive, their team and the organization (honing interpersonal skills, resilience, impact and influence). Developing You makes us better
Join An Award-winning Company
Three-time winner of “Best in KLAS” 2020-2022
2022 Top Workplaces Healthcare Industry Award
2022 Top Workplaces USA Award
2022 Top Workplaces Culture Excellence Awards
- Innovation
- Work-Life Flexibility
- Leadership
- Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
- Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
- Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
- Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
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