program manager, Partner Experience Innovation Center (Remote- U.S.)

Now Brewing – program manager, partner experience innovation center! #tobeapartner

 

From the beginning, Starbucks set out to be a different kind of company. One that not only

celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

The Partner Experience Innovation Center’s vision is to create the best job in retail through leading strategies that deliver value to our partners (employees) and solve for some of their biggest challenges. Our work enables our Partner Promise – Bridge to a Better Future. As a program manager on the Partner Experience Innovation Center (PEIC) team, you will lead the planning, roadmap, communications, and stakeholder management of a complex, highly-integrated initiative, delivering measurable value to partners and to the business. You will work cross-functionally and with leaders to drive the program forward with rigor, structure, clarity, engagement and alignment. We are looking for strategic thinkers with a strong background in program management and strategy, with excellent communication skills, both verbally and written, who are passionate about delivering results and improving the partner experience.

As a program manager, you will…

• Establish the initiative structure, governance, forums, workplan, communications plan and more.
• Lead the initiative rhythm of business.
• Be accountable for all stakeholder engagement activities and internal communication delivery, ensuring that stakeholders are informed and engaged, by strategically leveraging multiple channels and techniques, reaching diverse audiences from individual contributors to executives.
• Synthesize messaging and storytelling to influence and deliver strategic priorities of a complex initiative.
• Partner with cross-functional teams to identify opportunities for deeper partnership, ways of working and collaboration.
• Autonomously and appropriately apply knowledge, processes, skills, tools and techniques to project activities in order to drive work forward, meeting project and cross-program goals and deadlines.
• Function effectively in a highly ambiguous environment with the flexibility to change course as required to respond to new situations.
• Understand the Retail Partner Experience in order to deliver results for our retail partners and business.
  
  

We’d love to Hear From People With

• A minimum of 5 years of proven strategic program leadership, with demonstrated skills and experience working on complex, large-scale transformational programs.
• Demonstrated experience in establishing and leading the structure and rhythm of business for a large-scale initiative.
• Demonstrated experience leading multiple complex programs, managing competing priorities, moving projects forward under tight deadlines in a fast-paced environment.
• Experience building and executing large scale communications plans and stakeholder management.
• Self-starter with strong sense of ownership and curiosity, and the ability to work both independently and inter-dependently with a diverse range of internal and external stakeholders.
• Ability to and aptitude for navigating large, ambiguous and matrixed organizations. 
  
  

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

• If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
  
  

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

Join us and inspire with every cup. Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation.