Are you ready to take your career to new heights?
As Canada's leading ultra-low-cost carrier, dedicated to providing affordable and exceptional travel experiences to Canadians, Flair Airlines is always on the lookout for talented individuals to join our team and contribute to our success as we continue to expand our route network, flight frequency, and services. Given our commitment to growth and excellence, we are currently seeking candidates for the following position:
Job Title: Airport Operations Manager
Department: Airports
Location: Toronto, ON (YYZ)
Work Arrangement: This role is primarily based in the airport and office environment with occasional work-from-home flexibility. The candidate must be able to accommodate frequent travel.
Position Overview:
Reporting to the General Manager, Airport Operations the Airport Operations Manager is a member of the Flair Airport Operations Leadership team and assigned to a Tier - 1 Level airport and is responsible for the strategic management and oversight of 3rd service providers to achieve safe and optimal day-to-day operational and ancillary performance of their station(s). This includes management and/or oversight of Above-the-wing (ATW) and below-the-wing (BTW) operations, airport facility, customer service standards, while keeping control of operational costs.
The Airports Operations Manager is actively engaged in the station operation during peak hours of the day and during irregular operations along with weekends/holidays. As part of the leadership rotation, the Airport Operations Manager supports a seven (7) day per week leadership coverage while acting as a point of escalation for Airport Operations to pre-empt, address, contain, and resolve issues in the operation both internally and externally. The Airport Operations Manager works on a schedule rotation.
Primary Job Functions:
The Airport Operations Manager, is responsible for:
- Strong commitment to Safety and Training - Works diligently to achieve a safe and accident-free operation. Fostering a positive safety and reporting culture, the Airports Operations Manager will be a key stakeholder in Flair SMS processes, investigations and corrective action plans. Monitors ground handler training to ensure it is completed to standard, only fully trained and certified employees are assigned to work Flair flights, and that training records are maintained in accordance with Flairs standards. Supports the Airport Operations quality assurance plan and ensures that ground handlers implement corrective actions to identify non-conformances and non-compliance in a timely manner.
- Driving Consistent and Optimized Ancillary Performance – By ensuring the station Management and Agents have the tools, and skills needed to consistently apply all processes related to ancillary products, drive improvements and optimized performance and passenger experience. Actively participating in the targets development and communication for the station(s) and determining and identifying all opportunities to support the station to reach the targets.
- Airport Operational Oversight –Actively engages with operations at the check-in counter, at departure gates, and on the ramp to ensure that contract ground handlers are performing operations in accordance with safety, reliability, and service standards. Works with the ground handler to ensure ground service equipment (GSE) is properly maintained, safe and reliable to support operations. Conducts regular (weekly) operational metric and business reviews with General Manager and service provider Management team to maintain focus on operational performance and identify trends and opportunities for improvement as well as identify achievements. Works closely with the local airport to ensure gating is efficient and all airport equipment is functioning.
- Relationship Development – Regularly engages with all local service providers, their employees and leadership, as well as Airport Authority, Security, fuel, catering, providers, etc. to foster their commitment to Flairs success. Working with each group to protect, defend and enhance all of Flairs interests and performance. Candidate will attend all necessary airport meetings. As an ambassador for Flair and a key local representation of the airline, the candidate must be capable of fostering engagement, sense of ownership and creating/maintaining a positive culture focused on delivering Flair’s vision within the station.
- Upholding Policies and Procedures in accordance with standards – As a leader, the Airport Operations Manager must ensure consistent application of processes to deliver our operational standards, brand initiatives and excellent customer service.
- Baggage Services – Provide oversight and management of the ground handling partner to ensure they are providing baggage tracking, handling, and delivery of delayed baggage including passenger communication, in accordance with Flair policies and processes. Identifying areas of improvement in station Missing Bag Ratio (MBR), then leading the development and oversight of the improvement action plans.
Secondary Job Functions:
- Travel as required to attend meetings and potential visit other operations
- Participate in cost management through regular review of ADHOC operational needs and approval of additional operational charges.
- Work with CTA, TC, USCBP and other regulatory organizations to ensure ongoing compliance.
- IROP Management and assistance
- Utilize company and department support resources as needed to provide the teams with all tools and knowledge to execute on their duties.
- Assist with business improvement implementation/development as needed.
- Other responsibilities as required.
Qualifications & Requirements:
The preferred candidate should exemplify Flair's core values of Respect, Integrity, Reliability, and Resilience while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:
- Education:
- A post-secondary University Degree or College Diploma in Aviation Management, Business Management considered an asset.
- High school diploma is required.
- Demonstrated knowledge of the Canadian Aviation Regulations (CAR’s)
- Experience:
- 3-5 years of relevant airport operations or industry experience is required.
- Previous experience with the SGHA and IATA contracts an asset.
- Experience with dealing in a complex, lean business environment and engaging with, and influencing stakeholders at all managerial levels, both internally and externally.
- Experience with air safety legislations, CATSA regulatory requirements and experience managing audit programs will be highly regarded.
- Skills & Abilities:
- Demonstrated ability to prioritize and triage resources in a fast-paced environment.
- Demonstrated ability to manage change and its effects in a positive way.
- Demonstrated ability to navigate different viewpoints and interests and come to strong, logical, and business minded decisions.
- Change Management, ability to function under high stress.
- Intermediate proficiency in MS Office Suite; particularly Outlook, Word, and Teams.
- Ability to assess priorities and problem solve under pressure of competing demands.
- Travel required, to support the operation as needed.
- Competencies: Flair team members exhibit common competencies which contribute to individual, team, and company success. This includes:
- Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
- Teamwork: Working collaboratively with others to achieve organizational goals.
- Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
- Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- Results driven: Focusing efforts on achieving high quality results consistent with the organization’s standards.
- Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue, and building consensus.
- Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.
- Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.
- People Leadership: Assuming a leadership role in helping others achieve excellent results.
- Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.
- Requirements:
- Clear criminal record check and satisfactory employment references
- Must be able to obtain and maintain a valid Restricted Area Identity Card (RAIC)
- Must be legally eligible to work in Canada without restriction
Why Join Flair Airlines:
At Flair Airlines, we value our employees and provide a supportive and collaborative work environment that offers opportunities for growth and professional achievement. Additionally, we offer a comprehensive benefits package, effective on your first day of employment, which includes:
- Competitive compensation package including medical and dental benefits, both short and long-term disability coverage, life insurance, dependent life insurance, and an employee & family assistance program
- Pension plan with matched contributions
- Individualized performance bonuses based on achievements
- Attractive referral incentive program
- Access to our staff travel program, allowing employees and their travel companions unlimited travel access across the Flair network
How to Apply:
If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role.
Application Deadline: November 30, 2024
Flair Airlines is committed to creating an inclusive, equal, and accessible environment that attracts diverse talent. We encourage qualified candidates from all backgrounds to apply for this role. If you require accommodation during the selection process, please let us know. While we appreciate all applications, only shortlisted candidates will be contacted for the next stage of the recruitment process.
We look forward to the possibility of welcoming you on board!
Website: www.flyflair.com
