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Call Center - Bilingual Spanish

extra parental leave
Remote: 
Full Remote
Contract: 
Salary: 
2 - 41K yearly
Experience: 
Junior (1-2 years)
Work from: 
Panama, Pennsylvania (USA), United States

Offer summary

Qualifications:

Two years relevant work experience, Alternatively, two years post-secondary education, Fluency in Spanish and English, Property Casualty license required for sales, Customer service experience preferred.

Key responsabilities:

  • Handle inbound calls from Spanish-speaking customers
  • Support inquiries related to insurance policies
  • Demonstrate empathy while setting up claims
  • Offer additional products to customers
  • Navigate multiple computer systems efficiently
Progressive  logo
Progressive Insurance XLarge https://www.progressive.com/
10001 Employees
See more Progressive offers

Job description

Join Forbes’ 2024 Best Employer for Diversity!

If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s bilingual call center team. You’ll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you’ll be provided computer equipment and in-depth training.

Job opportunities

  • Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling
  • Bilingual Customer Service Representatives support customers’ inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
  • Bilingual Claims Representatives care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products

Must-have Qualifications                                                                    

  • A minimum of two years relevant work experience.
  • {OR} A minimum of two years post-secondary education
  • Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)
  • Fluent in Spanish and English (verbal and written)

Training starts: January 2025

Schedule: Most schedules will include a weekend day and evening hours after completion of training 

Work From Home Office Requirements

  • Designated workspace free from noise and other distractions
  • High-speed internet at your expense unless otherwise required by law
  • Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
  • All Progressive hardware you receive needs to be connected to a surge protector   

Compensation 

  • $20.25 or $21.50 per hour depending on the role you are selected for
  • Gainshare bonus up to 8% - 16% (depending on position) of your eligible earnings based on company performance 
  • An additional 10% when you work evening or weekend hours 
  • Performance-based rewards
  • Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role

Benefits

  • 401(k) with dollar-for-dollar company match up to 6%
  • Medical, dental & vision, including free preventative care
  • Wellness & mental health programs
  • Health care flexible spending accounts, health savings accounts, & life insurance
  • Paid time off, including volunteer time off
  • Paid & unpaid sick leave where applicable, as well as short & long-term disability
  • Parental & family leave; military leave & pay
  • Diverse, inclusive & welcoming culture with Employee Resource Groups
  • Career development & tuition assistance  

Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer  

For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/



Job

Contact Center

Primary Location

United States-Pennsylvania-Pittsburgh

Schedule

Full-time

Employee Status

Regular

Work From Home

Yes

Required profile

Experience

Level of experience: Junior (1-2 years)
Industry :
Insurance
Spoken language(s):
EnglishSpanishEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills
  • Multitasking
  • Sales Acumen
  • Customer Service
  • Empathy

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