(100% Remote - Short Term) FEMA Administrative Support
Description
Serve as a direct point of contact for individuals registering for federal assistance, asking questions about a prior registration and seeking relief program referrals.
ii. Conduct all communication with patience, tact, and courtesy to determine needs, and provide instructions and/or referrals.
iii. Enter information into FEMA’s Windows-based computer database as required, while following instructions and conducting a scripted interview.
iv. Provide phone numbers and agency referrals as necessary for applicable secondary support organizations and other assistance.
v. Perform additional duties assigned based on FEMA’s level of support to the event. Examples include but are not limited to: Registration Intake (RI), Helpline (HL), Transitional Sheltering Assistance (TSA), performing outbound calls, conducting document reviews, and providing referrals to other disaster assistance providers.
vi. Attend all scheduled shift meetings to receive event specific information prior to the shift.
vii. Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English fluently.
viii. Have knowledge and experience with personal computers in a Microsoft Windows- based environment.
ix. All agent work; e.g. data entry, shall be done while the disaster survivor is on the phone. A maximum of 10 seconds of “after call” work is allowable should the call drop.
x. Perform services similar to those listed under Department of Labor (DOL) Category 01000 - Administrative Support And Clerical Occupations as defined by Wage Determination On-Line (https://sam.gov/content/wage-determinations ).
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To Accomplish The Tasks Outlined In This Contract, FEMA Will Provide The Contractor Access To National Emergency Management Information System (NEMIS)-IA Which Includes All PII Collected In Disaster Assistance Registrations Stored In The National Emergency Management Information System (NEMIS)-IA As Outlined In DHS/FEMA/PIA 049 Individual Assistance (IA) Program. The Registrations Stored In NEMIS-IA Contain The Following Data
- Applicant, Co-Applicant, and deceased individual names b. Applicant’s Citizenship Status
- Address Where the Deceased Individual Passed Away
- Applicant’s Current Mailing Address
- County/Parish/Municipality Where the Deceased Individual Passed Away f. Applicant’s Current Phone Number
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- Applicant’s Alternate Phone Number
- Applicant’s Cell Phone Number
- Birth Date of Applicant, Co-Applicant, and Deceased Individual
- Social Security Number of the Applicant, Co-Applicant, and Deceased Individual k. Household Income of Applicant, Co-Applicant, and Adult Occupants (for future
reporting purposes. E.g. Percentage of Low-Income Households that Received
Assistance)
- Bank Name
- Bank Account Type
- Bank Account Number
- Applicant’s Email Address
- Funeral Expenses
- Funeral/Burial Insurance Information
- Applicant Disability-related Needs, for example:
- Cognitive/Developmental Disabilities/Mental Health
- Hearing or Speech
- Vision
- Death Certificate – collected separately for cause of death, but not included on
Registration Intake forms (information varies by state but may include surviving relatives’ names, parents’ names, and certifying official/physician’s name and license information)
Skills
word, outlook
Top Skills Details
word,outlook
Additional Skills & Qualifications
Comply with the guidance prescribed in Homeland Security Acquisition Regulations (HSAR) 3052.204-71 HSAR 2006 conformed - May 2021 (dhs.gov) and Homeland Security Presidential Directive (HSPD)-12 (Homeland Security Presidential Directive 12 | Homeland Security (dhs.gov).
Experience Level
Intermediate Level
Catherine Sullivan
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About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, Diversity And Inclusion Are a Bridge Towards The Equity And Success Of Our People. DE&I Are Embedded Into Our Culture Through
- Hiring diverse talent
- Maintaining an inclusive environment through persistent self-reflection
- Building a culture of care, engagement, and recognition with clear outcomes
- Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
