Customer Support Officer - Polish Happiness

Job Overview

We are in search of a dedicated Bilingual Polish - English Customer Support Agent, also known as a Happiness Officer. This individual will play a vital role in delivering exceptional service through our email and live-chat channels. A strong passion for assisting others and the ability to maintain a composed demeanor in challenging situations is crucial for success in this position.

Key Responsibilities

• Provide professional and courteous customer support via email and live-chat platforms
• Translate product materials into Polish, utilizing user-friendly tools
• Regularly moderate and assess translations completed by other team members
• Uphold a calm and supportive approach when engaging with customers
• Collaborate effectively with colleagues to enhance the overall customer experience
  
  

Required Skills

• Fluent communication abilities in both Polish and English
• Strong orientation towards customer service
• Capacity to remain calm and collected under pressure
• Proficiency in translation and oversight of language accuracy
• Familiarity with email and live-chat support platforms
  
  

Qualifications

• Fluency in Polish and English is essential
• Previous experience in customer support or related fields is preferred
• Excellent problem-solving abilities and attention to detail
  
  

Career Growth Opportunities

We are committed to fostering professional development and encourage our employees to embrace new challenges. This role offers opportunities to enhance your skills in customer support and translation, contributing to both personal and professional growth within our esteemed organization.

Company Culture And Values

Our company prides itself on a supportive and collaborative culture where assisting others is at the forefront of our mission. We promote open communication and a calm problem-solving approach, fostering a positive environment for both our employees and our customers.

Employment Type: Full-Time