Remote Customer Service Representative | WFH Opportunity

Job Overview

We are seeking a dedicated and passionate Remote Customer Service Representative to join our dynamic team. In this crucial position, you will be instrumental in delivering exceptional support to our clients while working from the comfort of your own home. This role offers you the opportunity to establish meaningful connections with clients and colleagues in a fast-paced environment, enhancing your professional network.

Key Responsibilities

• Assist Customers: Respond promptly to incoming calls, address inquiries, conduct research, and initiate processes to resolve customer concerns.
• Process Billing Requests: Manage a variety of billing inquiries, including adjustments to account details, addressing payment issues, processing refunds, and providing payment histories and quotes.
• Manage Payments: Facilitate manual premium payments and other service requests through checks or phone transactions.
• Authorize Information Releases: Oversee the authorization process for information release requests.
• Website Inquiries: Handle inquiries from our public website and those directed by Corporate Communications.
• Verify Insurance: Conduct insurance verifications and follow up on outstanding items and funds to keep policies current.
• Record Keeping: Ensure accurate documentation of customer interactions and transactions.
  
  

Required Skills

• Experience: A minimum of 3 years in customer service; 1 year of accounting experience is preferred. Familiarity with the insurance sector or a call center is advantageous.
• Language Skills: Bilingual candidates, especially those fluent in Spanish, are encouraged to apply.
• Technical Skills: Proficiency in Microsoft Word and Excel is required.
• Communication Skills: Exceptional written and verbal communication abilities are essential.
• Attention to Detail: Strong ability to perform tasks accurately and meticulously.
• Organizational Skills: Effectively prioritize and manage a demanding workload.
• Flexibility: Willingness to work a variable schedule, including occasional overtime.
  
  

Qualifications

• Education: An Associate's degree in business or a related field is required.
  
  

Compensation

• Pay Range: \(18.16 to \)20.07 per hour, commensurate with relevant factors including location, education, experience, and skills.
  
  

Join Us

We are devoted to creating a diverse and inclusive workplace and proudly uphold our status as an Equal Opportunity Employer. Valuing our employees as our most significant asset, we strive to cultivate a supportive environment that embodies our core principles of trust, respect, and integrity. Join our team and take the next step in your professional journey.

Employment Type: Full-Time