Supports commercial lines (CL) operational and underwriting processes within guidelines by handling a variety of policy transactions that support the review and acceptance/decline of new or renewal CL business. On behalf of underwriting, claims, sales producers, and agents, compiles and/or shares policy and coverage information for assigned lines of business and customers. Ensures proper documentation and records management according to regulatory and Sentry standards.
What You’ll Do
As the Operations Technician- CL, you’ll perform a variety of processing assistance to underwriting, sales, and customers by handling a variety of tasks that support processing and issuance of our insurance business. In addition, you’ll:
- Communicate effectively with underwriting, sales, and customers while providing basic operations and service to the business and handling tasks that support processing
- Prepare and assemble policies and/or policy changes for mailing or electronic distribution
- Enter, delete, or update driver information per guidelines within the policy administration system
- Perform filing, retrieval, and distribution of various materials and documents in accordance with prescribed departments’ systems and practices
- Assist with quality auditing and/or training of new Operations Technicians- CL
- Upload files to content retention systems
- Perform other job-related duties requiring the same general knowledge, skills, and degree of responsibility with assigned level-wide support and administrative assistance to our team
What it Takes
- High School degree or equivalent
- 0-2 years of related work experience
- Ability to work with detail and accuracy within established deadlines
- Prior experience in an office setting
- Exceptional computer skills, including Microsoft Excel/Word/Outlook
- Excellent multi-tasking with the ability to take direction from many sources
- Highly organized and proficient in verbal and written communication
- Ability to interact with co-workers and work in a team environment
What You'll Receive
At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive.
- Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office.
- As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
- Meal Subsidy available for associates who report to an office.
- 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
- Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
- Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
- Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
- Well-being and Employee Assistance programs
- Sentry Foundation gift matching program to encourage charitable giving.
About Sentry
We take great pride in making Forbes’ list of America’s Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.
Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we’re one of the largest and financially strongest mutual insurance companies in the United States. We’re rated A+ by A.M. Best, the industry's leading rating authority.
Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.
Get ready to own your future at Sentry. Opportunities await!
Amelia Sacco
Amelia.Sacco@Sentry.com
Equal Employment Opportunity
Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.
