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Cust Eng III/Field Service Technician- Diagnostic Imaging

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Iowa (USA), United States

Offer summary

Qualifications:

2 Year / Associate's Degree in Electronics technology or equivalent experience, 2 years advanced electronics experience, 3 years field service experience.

Key responsabilities:

Install and service medical imaging equipment
Perform PM inspections and maintain documentation
Answer technical questions and support field operations
Keep current with technology developments
Develop troubleshooting and service-selling skills

Canon Medical Systems USA, Inc. Large https://us.medical.canon/

1001 - 5000 Employees

See more Canon Medical Systems USA, Inc. offers

Job description

Please note that while the posted position is a level III, the actual position will be dependent upon the qualifications of the candidate. An offer may be made for the same role at a lower level if the candidate’s qualifications are less than the posted criteria.

Location: Waterloo and surrounding area.

Install medical imaging equipment effectively and efficiently.
Perform PM inspections per equipment specifications and standards.
Prepare work orders, parts orders, part returns, mileage logs, expense forms, time sheets and other administrative paperwork.
Maintain all assigned assets per company P&P.
Improve personal productivity by enhancing product knowledge through formal and on the job training.
Service and periodic maintenance of diagnostic imaging equipment on multiple products in one modality.
Answer technical and applications questions.
Capable of installing multiple products in one modality.
Maintain excellent customer relations.
Maintain accurate and complete documentation.
Perform and document FDA and SPD testing on assigned products.
Keep current with latest technical developments in multiple product lines.
Support field service operations with technical knowledge on multiple product lines.
Install and maintain equipment in multiple product lines.
Demonstrate expertise in multiple products in 1 modality.
Develop a higher level of troubleshooting and analytical skills.
Personal contacts involve frequent contact with management presenting information or recommendations. Outside requests for non-routine information requiring tact/judgment are handled.
Plans own workload.
Occasionally supervised; activities are governed by general organizational rules and procedures; much autonomy within established time frames.
Work on diversified tasks that involve a range of complex but standardized procedures. Semi-routine duties may involve solving frequent problems within standards or procedures.
Position duties involve making frequent decisions and frequent recommendations.
Develop service-selling skills.

Proven ability in developing and maintaining effective internal and external working relationships.
2 Year / Associate's Degree Electronics technology or equivalent work experience in lieu of degree.
2 years Advanced electronics experience.
3 years Field service experience.