Partner Success Specialist

About Us 

For over 40 years, Versaterm Public Safety has been a pioneer in public safety software, revolutionizing agencies' operations, both large and small, with a comprehensive range of solutions from community engagement to case closure. Versaterm's commitment to public safety is exemplified by a steadfast dedication to customer satisfaction, the development of innovative software solutions driven by advanced technologies, and a team passionately dedicated to making a positive impact on the lives of those sworn to serve. 

This is an exciting time for us! We are currently undergoing significant growth, marked by increased sales and implementations of our public safety products. Join us as we continue to innovate, focusing on creative and seamless solutions that empower our customers to prioritize the communities they serve. 

The Role 

The Partner Success Specialist position is essential in shaping the customer experience and customer satisfaction for all client initiatives after initial onboarding. Partner Success Specialists take on management of client product upgrades and provide front-line, non-technical support for all clients across the entire Versaterm Public Safety product line.  They work with the client evolution teams to identify opportunities to enhance the customer experience and implement add-on functionality to take advantage of the evergreening of the product suite.

Please note that we are looking for two to three individuals to join the team in a full-time capacity. 

The ideal candidate

If you are someone with a public safety background who has worked intimately with Versaterm products, ideally as a member of the initial onboarding project team, a front-line operational support resource or a trainer for users of our products, this is the career for you! 

This position can be based in either of our offices in Mesa, AZ, or Lexington, SC, or performed remotely from a home office. For candidates located near one of these offices, a hybrid work model will be required. Preference will be given to candidates who are available to work on-site.

Role Requirements

• Understanding of public safety software systems and law enforcement practices
• Proven customer support experience
• Excellent written and oral English language skills
• Knowledge of JIRA, Confluence, Kantata or CRM systems will be considered an asset
• Knowledge of CAD, RMS and Mobile Applications (Versaterm products specifically would be an asset)
• Passion for public safety
• Ability to travel to provide on-site services

Key Competencies

• Intense focus on customer service with the desire to go above and beyond to meet client demands and project deadlines
• Ability to multitask, prioritize and manage time efficiently
• Independent worker and team collaborator
• Excellent communication, listening and problem-solving skills
  
• Ability to forge robust internal and external partnerships

Equal Opportunity

Versaterm Public Safety is committed to building and supporting inclusion, diversity, equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact info@versaterm.com.