Customer Onboarding Consultant

The Customer Onboarding Consultant is a member of the Pro Outside Sales Operations and Enablement team with specific responsibility for providing new and current customers with a positive and strategic deployment experience into Lowe’s Pro programs. This role will partner cross functionally with internal and external departments to ensure integration objectives are completed, customer experience efforts are prioritized, and sales teams are fully supported to grow the new business inside their markets. The position makes key decisions on a daily basis, regarding intake of new information, what to do with the information, and resolution communication to affected parts of the organization. The position is expected to make these autonomous decisions with little or no approval from management. Key Responsibilities include but are not limited to project management, effective communication to internal and external partners, leveraging data for insights and to drive improvements, and strong connectivity with the National Account Managers and Sales Team associates.

Key Responsibilities
• Pre-Agreement Support:
• Build customer specific content for incoming Request for Proposals (RFPs) that include Customer Onboarding integration strategies and next steps detail to support the new business partnership
• Consult with customer and National Account Manager to identify customer set-up needs and requirements and prioritize key target dates to develop a strategy and an execution plan
• Lead the A-to-Z customer integration efforts by managing tasks, performing quality checks and updates with key stakeholders, anticipating, and overcoming activation roadblocks, and manage expectations as plans change and processes evolve
• Partner with:
• 3rd Party Support Teams to ensure the set-up and integration needs of the customer are clearly defined and communicated with all parties involved
• Credit Teams to ensure all credit related information and/or requests have been gathered, prepared, and presented for credit extension
• Pro-Solution Center and Special-order teams to ensure our internal processes and procedures align and meet the needs or requirements of the customer and/or their procurement platforms
• National Account Manager, Sr. National Account Manager , and Director of National Accounts to strategize and execute the agreement and deployment of the partnership inside and outside of the Lowe’s Pro organization following Onboarding phases model
• Regional Pro Services Directors, Project Services Managers, and Field sales teams to communicate and educate the teams on the agreement details and expectations of the agreement
• Customer Teams- including but not limited to a customer’s operations teams, procurement teams, and Technical/ Implementation teams.
• Post- Launch Support:
• Identify and communicate adoption trends of Onboarding Customers with Sales Leadership Teams and National Account Manager
• Provide post-launch support to client and National Account Manager through partnership presentations, trouble-shoot implementation issues, communicate resolution timelines, and manage expectations
• Execute on transition plans and move to full sales support by the National Account team

Qualifications
• High school diploma required
• Bachelors Degree strongly preferred, however, work experience may be considered in lieu of formal education
• At least 3 years in sales, account management or customer onboarding
• Strong Project Management Skills
• Excellent Presentation Skills
• Excellent Oral and Written Communication Skills
• Ability to analyze and report data
• Computer literacy with a working knowledge of Excel and the ability to learn the set-up process of customer service software applications
• MS Office proficiency with a strong emphasis on MS TEAMS, Excel, and PowerPoint
• Advanced organizational skills with the ability to handle multiple assignments and adherence to deadlines
• B2B outside sales experience strongly preferred
• Prior Experience with E Commerce/ Third Party platform management preferred

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.

Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines.