Offer summary
Qualifications:
Bachelor's degree or equivalent experience, 0-2 years in customer service or tech support, Basic understanding of SaaS products, Proficiency in CRM and project management software, Experience with Excel/Google Sheets.Key responsabilities:
- Assist with onboarding new clients
- Provide basic technical support to clients
- Gather client feedback and insights
- Maintain knowledge base and support documentation
- Track client interactions in CRM system