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Customer Service Representative I

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 
Arkansas (USA), United States

Offer summary

Qualifications:

High School diploma or equivalent, Minimum two years of customer service experience.

Key responsabilities:

  • Ensure timely resolution of customer inquiries
  • Communicate clearly with customers and maintain electronic records
  • Solve problems through direct interaction with clients
  • Acquire knowledge on insurance products and support systems
Arkansas Blue Cross and Blue Shield logo
Arkansas Blue Cross and Blue Shield Insurance XLarge https://www.arkansasbluecross.com/
1001 - 5000 Employees
See more Arkansas Blue Cross and Blue Shield offers

Job description

To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here.

Applicants must be eligible to begin work on the date of hire. Applicants must be currently authorized to work in the United States on a full-time basis. ARKANSAS BLUE CROSS BLUE SHIELD will NOT sponsor applicants for work visas in this position.

Arkansas Blue Cross is only seeking applicants for remote positions from the following states:

Arkansas, Florida, Georgia, Illinois, Kansas, Louisiana, Minnesota, Mississippi, Oklahoma, South Carolina, Tennessee, Texas, Virginia and Wisconsin.

Workforce Scheduling

Job Summary
The Customer Service Representative (CSR) ensures final resolution of each customer inquiry in a timely and courteous manner while documenting detailed information relevant to the contact. Resolution may require system research and/or contacting experts in other areas of the company. Although some encounters may require multiple interactions, the CSR strives for the company goal of “first time resolution” whenever possible.

Requirements

EDUCATION

High School diploma or equivalent.

EXPERIENCE
Minimum two (2) years' customer service experience.
Demonstrates above average customer service production, quality standards and dependability as specified by the enterprise customer service area.

ESSENTIAL SKILLS & ABILITIES
Customer Resolutions
Multitasking
Active Listening
Keyboarding
Work Independently
Independent Thinking
Organized Detail Oriented
Oral & Written Communications
Customer Service
Problem Solving
Computer Literacy

Ability to work in a high stress environment.

Skills
Ability to work independently (Inactive), Detail-Oriented, Microsoft Office, Oral Communications

Responsibilities
Communication: Communicates in a clear and concise manner (whether orally or in writing) using business English, correct grammar, and precise vocabulary; learns to make complex insurance topics accessible to a wide audience and explain benefits without resorting to jargon; develops the ability to listen, comprehend what is being said, and ask appropriate questions that help lead to issue resolution; and keeps accurate and complete electronic notes of conversations in the appropriate software systems., Customer Service: Interacts directly with customers, which may include members, groups, and providers to resolve issues related to the products and services and health insurance plans offered by ABCBS and its family of companies; and completes interactions based on company standards and directives as well as within state and federal guidelines such as the privacy rules enumerated in HIPAA guidelines., Other duties: As assigned, Problem-Solving/Complaint Resolution: Always conducts him/herself in a positive and professional manner, addressing others with politeness, etiquette, and tact; handles confrontational situations with empathy but also in such a manner as to reach fact-based objective conclusions and resolve; and gains conclusive agreement through negotiation., Product Knowledge and System Know-How:  Becomes an expert on benefits and eligibility for health insurance plans supported by multiple lines of business, as requested; and knows where and how to find information pertinent to providing superior customer service.

Certifications

Security Requirements

This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.

Segregation of Duties

Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.

Employment Type
Regular

ADA Requirements

1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Insurance
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Solving
  • Multitasking
  • Active Listening
  • Detail Oriented
  • Typing
  • Customer Service
  • Non-Verbal Communication
  • Computer Literacy
  • Independent Thinking
  • Microsoft Office

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