Customer Success Engineer

About the Opportunity 

The Customer Success Engineer acts as a trusted advisor for the customer in achieving customer outcomes, value and success with Cribl solutions.  As an Associate Customer Success Engineer- an essential member of the Customer Success team, you will engage with a wide range of customers post sale and lead Cribl customers through the initial part of the customer journey. This starts with an internal hand-off with Sales all the way to a successful deployment, and hand-off to the designated Customer Success Engineer. In this role, you will be responsible for helping provision new customers, documenting and overcoming challenges in the Onboarding phase, and setting our customers up for long-term engagement and success. If this sounds good to you, we’d love you to consider joining us as an Associate Customer Success Engineer. 

What You'll Accomplish: 

As a Customer Success Engineer you will: 

• Welcome new Cribl customers into the Cribl ecosystem acting as the trusted advisor to ensure momentum is not lost between the pre- and post- sales process.  
• Engage with Sales and Solutions engineering to drive a seamless handoff with Customer Success to understand customer business goals and objectives. 
• Develop a deep understanding of the Cribl platform features and solutions to ensure customers are leveraging the platform's functionality to its fullest potential.  
• Engage with customers post sales leveraging the customer success platform to provide training documentation, presentations, and content that will help onboard new customers and provide continued value to all customers. 
• Be responsible for proactively developing and project managing a customer’s integration strategy, plan, and timeline with our implementation services team. 
• Help develop training documentation, presentations, and content that will help onboard new customers and provide continued value to all customers. 

About You: 

• 3 - 5 years in a related function with direct customer advocacy and engagement experience in post-sales, support, pre-sales or consulting with a passion for customer success and empathy for customer outcomes and value 
• Experience in a technical position 
• A customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers 
• Quick learner with good technical and problem-solving skills
• You live in the West Region (US)

Bonus Points: 

• Administration/Knowledge of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.)  
• Understanding of managing customers through Customer Success Platforms such as GainSight or PlanHat 
• Working knowledge of major cloud providers (AWS, Azure, GCP) 
• Good jokes, or maybe better, bad jokes 
• Loves talking to customers and solving problems 

Salary Range ($91,200 - $145,000)

The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate’s job-related knowledge, skills, and experience.  In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus.

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