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Backend Engineer I, Customer Experience

Remote:

Full Remote

Contract:

Full time

Work from:

United States

Offer summary

Qualifications:

Strong software engineering fundamentals, Experience with Golang, GraphQL, Java, Scala, Ruby, AWS is a bonus, Ability to juggle multiple tasks, Desire for growth and challenging initiatives, Ownership in team projects.

Key responsabilities:

Develop features to improve product capabilities
Engage in cross-functional efforts for timely delivery
Contribute to end-to-end product solutions
Evaluate and refine team processes
Maintain high-quality work throughout project lifecycle

Included Health Large https://www.includedhealth.com/

1001 - 5000 Employees

See more Included Health offers

Job description

Our mission

At Included Health, we’re on a mission to raise the standard of healthcare for everyone. We’re a new kind of healthcare company, focused on breaking down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need. We offer guidance, advocacy, and access to personalized care for urgent care, primary care, behavioral health, and specialty care. We’re especially focused on increasing access to high-quality and culturally competent providers that can raise care equity for the LGBTQ+ community, Black Americans and other communities who have been historically disenfranchised and underserved in the US healthcare system.

Our team

The Included Health’s Customer Experience team serves a critical audience: our customers, who are the health and benefits buyers that make the best decisions for their employee base. We own 3 major systems for the company: the Configuration platform which allows members to have the UX exactly as the customer wants on all our products. The Data ingestion and processing pipeline for any 3rd party data our company uses. And lastly, Reporting and dashboard products to deliver insights to our customers.

You!

As a member of the team, you will build scalable solutions that improve customer-facing teams’ ability to provide great service to our customers, to communicate the value our company brings, and to advise customers on matters related to the healthcare of their employees. You will help our company become an indispensable partner to our customers.

What you will do

Rapidly develop features to provide more capabilities and improve the performance of our products

Engage in cross-team and cross-functional efforts to ensure timely and successful delivery against shared goals

Plan ambitious technical investments that creates high impact to the customers

Contribute to end-to-end product solution, from designing to implementation to shipping to maintaining

Contribute to the entire lifecycle of the project; Evaluate and refine team processes to empower team members to deliver high-quality work

Skills and experience

You have strong software engineering fundamentals and are able to apply them when faced with an ambiguous problem space

You care about software and are proud of what you delivered

You tend to become a subject matter expert in any code you dive into, and demonstrate strong product ownership in your team’s work

You have a strong desire to grow in your role and take on increasing challenging initiatives with broad-sized impact across the Company. And continuously looking to recognize growth areas and improve in both technical and non-technical skills

You optimize for impact over progress and have a bias towards action

Collaborate with tight-knit teams - teach us what you know and learn from us

You can juggle multiple tasks without losing sight of high-priority items;Experience in our current technologies is a bonus — Golang, GraphQL, Java, Scala, Ruby, AWS

Physical and Cognitive Requirements

Prompt and regular attendance at assigned work location

Ability to remain seated in a stationary position for prolonged periods

Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment

No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required

Ability to interact with leadership, employees, and members in an appropriate manner

#LI-Remote

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.