Operations Analyst

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees.

Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals.  All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.

Job Summary

The Operations Analyst will be part of a highly collaborative team that manages overall life cycle of all items to ensure accurate and timely resolution of all Operational / System related issues and Operational Project requests for Delaware Life’s Annuity and Life Insurance business administered by a third-party vendor.  

The Operations Analyst is responsible for supporting the Life and Annuity business for Delaware Life, which includes various Operational areas. The Operations Analyst proactively communicates and collaborates with business units across the organization to support operational priorities and deliver on efficiency initiatives (Issues and Project Requests). This includes a broad scope of responsibilities working with both our Third-Party Administrators (TPAs) and Internal Operational teams.

This individual will also work closely with both internal and external partners to help track and ensure timely resolution to all production related issues and Change Requests (enhancements, projects, etc.).  The ideal candidate thrives in a fast-paced environment, enjoys working collaboratively on complex issues and has an inquisitive nature.

Main Accountabilities

• Conduct research and analysis to fully understand the issue/project request
• Work closely with internal business partners to review business requirements and ensure there is consensus on the solution approach.  This will involve working with multiple internal departments, including but not limited to Operations, Actuary, IT, Legal, Compliance
• Review, analyze and summarize data to help identify and communicate scope and root cause
• Manage any contract clean up associated with the issue
• Drafts all communications related to Issues and Projects (Customer Letters, Internal FAQs)
• Provide support to our internal business partners as needed to ensure efficient resolution to issues, blockers, etc. that could impede progress
• Identify and escalate items at risk of not meeting deadlines, project overbudget, regulatory implications
• Identify trends and collaborate with our internal business partners & vendor to implement process improvements as needed
• Track vendor progress on individually assigned tickets and escalate to internal management to when target dates are at risk.
• Partner with business areas to update guidelines to ensure timely updates are made to all internal and external tracking systems (Jira, Sharepoint, etc.)

Qualifications & Knowledge Skills

• 5+ years’ experience internal Operations experience
• Strong analytical & problem-solving skills
• Strong working knowledge of Annuity products and vendor systems preferred
• Working knowledge of Annuity Operations a plus
• Advanced working knowledge of Excel
• Proficient in Microsoft Office (Word, PowerPoint, Visio) 
• SharePoint experience preferred
• Excellent verbal and written communication skills
• Excellent organizational skills, attention to detail, ownership, and accountability
• Ability to work collaboratively across multiple departments
• Ability to multitask and execute in a fast-paced environment
• Ability to adapt to competing/changing priorities

Benefits Highlights:  

Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package. Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options.  Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability, and to enroll in the Company’s Employee Assistance Program and other wellness initiatives.  Employees may also participate in the Company’s 401K plan, with matching contributions by the Company.