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Virtual Facilitator (Automotive Service/Fixed Operations)

Remote:

Full Remote

Contract:

Freelance

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

Proven experience in automotive service operations, Knowledge of dealership practices and processes, Understanding of adult learning theory.

Key responsabilities:

Deliver primary and secondary courses to dealership personnel.
Prepare technology and session materials in advance.
Engage learners through discussions and interactive exercises.

Ardent SME https://www.ardentlearning.com/

51 - 200 Employees

See more Ardent offers

Job description

Ardent Learning is a leader in the Automotive Industry and has been creating and delivering training for 30 years. We have partnered with the majority of manufacturers — humanizing corporate training by delivering custom learning solutions that put people first. Our solutions are tailored to meet the evolving needs of each organization we partner with.

We are seeking a Virtual Instructor-Led Training (vILT) Facilitator for an upcoming project in in the automotive industry. The vILT Facilitator encourages learners to connect over video, participate in discussions and hands-on critical-thinking exercises, test their comprehension through the platform features, and walk away from training feeling excited and ready to apply what they’ve learned. This is a long-term contract (1099) role; candidates must currently reside in North America and have the ability to deliver sessions an average of four days per week — typically during standard business hours EST/CST Monday through Thursday, with Friday being an ‘admin’ day.

In This Contract Role You Will:

Deliver a combination of Service (primary) and Sales (secondary) courses to dealership personnel. We’re looking for a candidate who is very credible in Service, but also able to bring energy to courses covering such topics as: welcoming new hires, improving the customer experience (how to treat customers during all aspects of the customer journey), and IQS workshops focusing specifically on features that confuse customers.
Prepare for sesssions by: arriving early to test all technology and functionality (audio, etc.); closing open windows or applications; opening PPT and sharing your screen.
Effectively introduce the session by: greeting participants by name when they join; commiting that you're not going to leave anyone behind; muting all participants to reduce background noise; reviewing platform features and explaining how you’ll use them in the class.
Deliver content in an engaging way by: using hand raising to confirm that the participants are following along with you; avoiding asking open-ended questions while instead proactively soliciting responses through polls, chatting, hand raising, etc.

Industry Experience Required

Proven experience in automotive service operations and process development
Knowledge of standard dealership practices and processes as well as key personnel positions in both Sales and Service
Understanding of adult learning theory and practice, i.e. objectives, measurement, evaluation, etc.Understanding of management practices, i.e. organizing, evaluating, and directing

Our Culture

We are not a typical learning company. Our team is truly passionate about changing lives. We want everything we do — our work, our conversations, our interactions — to be genuine, true, and unique. Our team strives to Elevate and Evolve in all that we do.

We're always on the lookout for innovative, curious, and passionate people who can help us achieve our goals.

What We Do

Ardent Learning helps our clients thrive in business by developing custom training solutions. We believe the most effective learning experience incorporates our client’s brand, culture, and values. Our team is tenacious in helping our clients and their people reach their goals and perform at the highest level.

What We Offer

The compensation range for this contract (1099) role is $7,500 – $8,500 depending on final session delivery schedule.

Equal Opportunity Employer

Come as you are. Ardent Learning is an equal opportunity employer. Ardent embraces diversity and is committed to building an inclusive environment for all employees.