Offer summary
Qualifications:
Strong written and verbal communication skills, Proven experience in a voice support role, Ability to multitask effectively, Noise-cancelling headset required, Familiarity with CRM systems.Key responsabilities:
- Handle inbound calls and resolve issues
- Respond promptly to emails and provide personalized support
- Provide live assistance through chat and SMS
- Process cancellations and payments according to policies
- Escalate complex issues as needed