Customer Support Agent

This is a remote position.

• Handle inbound customer calls, ensuring they’re resolved efficiently and effectively.
  
• Respond to emails promptly, with an emphasis on a personalized writing approach.
  
• Provide live support through online chat and text messages.
  
• Access and navigate the internal CRM & admin system to retrieve customer transaction details.
  
• Process cancellations, payments, and other customer requests in line with company policies.
  
• Send outbound emails to prospective or active Rent App users.
  
• Make outbound phone calls to prospective or active Rent App users.
  
• Escalate complex issues to the Head of Customer Support, Shift Supervisors, or Engineering Team.
• Maintain a high level of platform knowledge to provide accurate information to customers.
  
• Participate in regular training sessions to stay updated with website/admin changes and company policies.

Requirements

• Strong written English and verbal communication skills.
  
• Proven experience in a voice support role or similar.
  
• Ability to multitask and manage multiple channels of communication.
  
• Noise-cancelling headset with a clear microphone.
  
• A computer that can download applications
  
• Familiarity with CRM systems and practices.
  
• Ability to work under pressure and handle challenging customer interactions.
  
• A positive attitude and a passion for delivering exceptional customer service