Customer Service Coordinator - Furniture Retail

This is a remote position.

Role Name: Customer Service Coordinator - Luxury Furniture Industry

Schedule:

• (35-40 hours per week)
  

Client Timezone: AEST (Australian Eastern Standard Time)

Client Overview

Join a thriving, high-end furniture business that’s expanding its presence across multiple cities. This growing company specializes in trade-to-trade relationships, offering premium furniture solutions to discerning clients. With a focus on quality and customer satisfaction, they’re seeking a dedicated professional to support their growth and maintain their reputation for excellence.

Job Description

As a Customer Service Coordinator, you’ll be the linchpin in a dynamic, small business environment. You’ll handle complex inquiries, provide expert product advice, and ensure smooth order processing from start to finish. This role offers a unique opportunity to significantly impact the company’s success, working closely with showrooms, sales teams, and customers. You’ll utilize advanced remote desktop technology to seamlessly integrate with the team, despite working from home. If you thrive in a multifaceted role where every day brings new challenges and opportunities to showcase your skills, this position is perfect for you.

Responsibilities

• Handle inbound sales calls, offering technical advice on luxury furniture products
  
• Support sales agents by filling knowledge gaps and providing crucial information
  
• Process orders, including data entry into accounting systems
  
• Obtain and communicate freight quotes, liaising with customers about shipping details
  
• Manage orders from booking through to completion
  
• Collaborate effectively with team members across different showrooms
  
• Adapt to varied tasks in a small business setting, contributing to overall company growth
  

Requirements

• Excellent communication skills with a neutral accent
  
• Customer service experience, preferably in high-end retail or furniture industry
  
• Ability to multitask and manage complex, multi-faceted responsibilities
  
• Proficiency with remote desktop software and cloud-based applications
  
• Adaptability to work in a small business environment with diverse tasks
  
• Self-motivated with strong problem-solving skills
  
• Availability to work full-time (35-40 hours per week) remotely
  
• Flexibility during the company’s three-week closure in December/January