Senior Organizational Change Management Specialist

Description

• Lead the communications team, providing strategic direction and oversight for program-related communication campaigns.  
• Collaborate with the communications and organizational change management teams to deliver innovative and comprehensive communication strategies while meeting deadlines and mentoring junior staff.  
• Develop presentations, posters, videos, and annual plans to raise employee awareness and understanding of program operations and culture.  
• Participate in change projects that address the organization's need to modify structure or procedures due to mergers, acquisitions, leadership changes, or other organizational disruptions.
• Maintain detailed project plans to define each project phase's timelines, tasks, resources, and dependencies.
• Develop relationships with stakeholders and a working knowledge of existing business processes to understand the impact of changes and contribute to transition planning.
• Coordinate creating and delivering communications, training, or interim support needed during the project.
• Administer post-implementation surveys and monitoring to collect data, perform analysis, and measure the results of changes.
• Manage the communications team, ensure deadlines are met, and mentor junior staff.
• Create executive communications such as emails, videos, presentations, and programs for the entire staff.
• Develop an annual operations plan that identifies specific goals and objectives or programs, as well as a detailed plan outlining which activities will be accomplished, when, and by whom.
• Collaborate with organizational change consultants and division directors to create initiatives and strategies for effective implementation.
• Support business process improvement initiatives, ensuring employee readiness and stakeholder awareness.
• Responsible for creating educational materials to promote program operations and raise awareness.
• Develop, plan, design, and facilitate a variety of meetings, including in-person, online, and hybrid formats, while ensuring smooth execution.
• Coach executives, managers, and project leaders to improve their presentation and meeting skills
• Other related duties, as assigned.

• Excellent business writing and editing skills, with the ability to create engaging content for a variety of formats including executive messaging, social media content generation, newsletters, and blogs.
• Extensive experience in implementing communication campaigns.
• Possess knowledge of program operations in the healthcare industry.
• A solid understanding of how people go through a change and the change process.
• Experience with and knowledge of change management principles, methodologies, and tools.
• Exceptional communication skills, both written and verbal, and excellent active listening skills.
• Ability to establish and maintain strong relationships.
• Strong project management skills: ability to plan, organize, and execute projects.
• Ability to influence others and move toward a common vision or goal.
• Flexible and adaptable; able to work in ambiguous situations.
• Organized with a natural inclination for planning strategy and tactics.
• Problem-solving and root-cause identification skills.
• Able to work effectively at all levels of an organization.
• Must be a team player and able to work collaboratively with and through others.
• Acute business acumen and understanding of organizational issues and challenges.
• Experience with large-scale organizational change efforts.

• 5-10 years of organizational change management experience
• Bachelor of Arts or master's degree in a relevant field, such as business administration, organizational development, or project management, or equivalent; years of experience may be substituted.
• Experience working in the Public Healthcare sector
• Prosci Change Management Certification (Preferred)