Applications Support Engineer

We are looking for an Applications Support Engineer to provide support for our critical business applications. The ideal candidate will have strong technical skills, excellent communication skills, and the ability to work independently and as part of a team. 

This position is to work remotely from anywhere of LATAM for working outside office hours and weekends.  
 
Requirements 

• 3+ years of experience in applications support
• Experience in troubleshooting device settings and mobile applications in Android and iOS environments
• Strong knowledge of ZenDesk
• Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.) and a familiarity with API query language
• Experience with Kibana and other monitoring tools
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work off-hours and weekends
• Proficiency in advanced English

Responsibilities:

• Provide phone and ticket support to end users for application-related issues
• Use ZenDesk to track and manage support tickets
• Understand the applications environment and be able to diagnose payload problems using monitoring tools, including Kibana
• Escalate complex issues to the appropriate team
• Work with other IT or NOC team members to resolve application issues
• Keep up to date with the latest application changes and updates

About Definity First  

Definity First specializes in IT Services, Cloud Business Applications & Microsoft Technologies, providing enterprise-grade solutions that translate into a successful business transformation.

We were founded in 2004, with six offices distributed across the US and Mexico. Definity First has worked for transformative, iconic companies and universities such as Tesla, Flowserve, Harvard, Berkeley, Caltech, and more.

At Definity First we do not discriminate towards gender, age, sexual preferences/orientation, religion, pregnancy, ethnicity or place of origin. 

www.definityfirst.com