Job Title:
Customer Solutions Specialist - Work from HomeJob Description
The Customer Solutions Specialist position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.We are currently looking for Customer Solutions Specialist to join our team in a work from home capacity, joining an established client, a State Based Government Contract based in Brisbane providing support to everyday Australians.
Join our voice team as a Customer Solutions Specialist, representing our esteemed Government client. As representatives of the client we want to ensure seamless customer interactions by providing a positive, professional and personalised customer experience.
Key Role Details
Start date of 2nd of December
100% WFH role
Hourly rate of $25.80 + Super
Full time and part time roles available
2 weeks full time training, followed by min. 20 hours per week.
Centrally located in the heart of Brisbane, 100 metres from Central Station
Span of Hours: 6am to 10pm Monday to Sunday (Penalty rates paid for after hours and weekend work)
Role Duties:
Handle inbound enquiries via phone and webchat to assess customer needs, requirements, entitlements, and obligations, utilising client provided resources and internal guidelines
Assisting customers to access, navigate and understand digital services.
Handle and escalate service disruptions
Conduct follow-up calls with customers to provide assistance as needed.
Taking a proactive approach to solving customer enquiries at first point of contact
Skills & Abilities:
Excellent written and verbal communication skills
Strong attention to detail
Proactive problem solving skills
Confident and capable in using computers and systems
Thrive in a fast-paced environment
A positive attitude and a passion for delivering outstanding customer service
What's in it for you?
Career stability and development - permanent opportunity with a global company, 80% of our frontline managers are promoted from within the business!
Get time back in your day as you ditch the commute!
Engaging and comprehensive paid training
Creating and shaping an exciting new account
A diverse and inclusive work environment
Concentrix + Webhelp calendar of events
If you are excited to take on a new challenge and join an exciting new team that is creating game-changing journeys for employees and customers, APPLY NOW!
*Applicants must be at least 18 years of age and pass a police check and other pre-employment checks*
Concentrix is an equal opportunity employer.
Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.
Location:
AUS Work-at-Home QueenslandLanguage Requirements:
Time Type:
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